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Full-Text Articles in Social and Behavioral Sciences
Fool Me Once: Response To Trust Violation In Collaborative Dyads, Trevor Noah Fry
Fool Me Once: Response To Trust Violation In Collaborative Dyads, Trevor Noah Fry
Theses and Dissertations
Much of what is known about trust violation in collaborative contexts has emerged in the body of trust repair literature, broadly implicating that trust repair behaviors will be the immediate response to follow a trust-related transgression. However, when trust is violated in the workplace, it is possible that substantial time may pass before any movements toward trust repair are attempted. During that time between a trust violation experience and attempts to repair trust the trustor may experience a range of thoughts, feelings, and behaviors in response to the violation. This dissertation aims to begin unpacking that black box through systematic …
Effectiveness Of Exceeding Expectations And Demonstration Of Concerns For Repairing Trust In Collaborative Relationships, Kyi Phyu Nyein
Effectiveness Of Exceeding Expectations And Demonstration Of Concerns For Repairing Trust In Collaborative Relationships, Kyi Phyu Nyein
Theses and Dissertations
Interpersonal trust in collaborative relationships has been found to lead to positive outcomes, such as satisfaction, perceived leadership effectiveness, teamwork, and successful organizational change (Fulmer & Gelfand, 2012). However, trust can decline naturally or can be broken due to unmet expectations as trust involves expectations of positive intentions from another individual or positive outcomes from the relationship (Bhattacharya, Devinney, & Pillutla, 1998). In order to continue and achieve successful collaboration, trust must be repaired using different trust repair strategies such as providing apology or denying the responsibility. The current research examines exceeding expectations and demonstration of concerns as two understudied …