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Industrial and Organizational Psychology

Theses and Dissertations

Trust

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Full-Text Articles in Social and Behavioral Sciences

Charter For Smarter Hats: How Team Charters Dynamically Improve Trust And Emotions In Human-Agent Teams, Dan Manh Nguyen Dec 2023

Charter For Smarter Hats: How Team Charters Dynamically Improve Trust And Emotions In Human-Agent Teams, Dan Manh Nguyen

Theses and Dissertations

Although human-agent teams have received significant attention from both practitioners and researchers in recent years, human attitudes and emotions towards agents present collaborative barriers that reduce effective teaming. Borrowing from literature on traditional human team interventions, this study examines how team charters may be leveraged to set up better trust relationships and emotional states over time, and how these key emergent states influence both objective performance scores and subjective performance ratings. Using data from 43 individuals who participated in a search-and-rescue simulation with four agent teammates, discontinuous growth modeling was used to examine differences in trust and upsetness over time …


Examining The Integrative Impacts Of Trust And Distrust Sub-Dimensions On Employee Discretionary Behavior, Alexandra Silverman Dec 2022

Examining The Integrative Impacts Of Trust And Distrust Sub-Dimensions On Employee Discretionary Behavior, Alexandra Silverman

Theses and Dissertations

While trust and distrust in subordinate-supervisor relationships have been studied and linked to numerous positive and negative discretionary workplace outcomes, research has largely overlooked the impact of their sub-dimensions, competence and intent, in these relationships. Furthermore, although there has been research noting the impact of emotional exhaustion on discretionary behaviors such as OCB and CWB, limited research has examined its impact on the relationship between trust/distrust in supervisors and the discretionary behaviors, as well as those pertaining to the sub-dimensions of trust and distrust and the behavioral outcomes. The current study analyzed a sample of 301 employees in the United …


Communion, Agency, And Authenticity: How Gendered Expectations Influence Trust In Leaders, Allyson Day Pagan Dec 2020

Communion, Agency, And Authenticity: How Gendered Expectations Influence Trust In Leaders, Allyson Day Pagan

Theses and Dissertations

While there are a great many benefits to increasing female numbers in leadership positions, organizations still struggle to find a place for women leaders. More research is required to examine leader skills and mechanisms through which they operate in order to facilitate women’s empowerment. The purpose of the current study was to examine leadership skills (political skill), behaviors (impression management and emotion management) and their outcomes (authentic leadership and trust in leader) in the context of gender. This study examined interpersonal emotion management as an increasingly important construct for leadership and social influence, incorporating it as an outcome of political …


Considering Leadership Style, Trust, And Uncertainty Avoidance On Leader Member Exchange, Alexander Michael Dechurch Jul 2019

Considering Leadership Style, Trust, And Uncertainty Avoidance On Leader Member Exchange, Alexander Michael Dechurch

Theses and Dissertations

This study was conducted to further research the impact of leadership style on leader-member exchange (LMX), and to investigate the role of individual uncertainty avoidance and trust on LMX when paired with the two leadership styles (transactional and transformational leadership). Three samples were collected. Sample 1 included 32 dyadic undergraduate student and leader pairs from a midsize southern private university; Sample 2 included 118 leaders recruited through Amazon Mechanical Turk (Mturk); Sample 3 included 141 followers recruited through Mturk. Results indicated positive relationships between follower and leader perceptions of transactional and transformational leadership style and leadermember exchange. Moreover, there are …


Effectiveness Of Exceeding Expectations And Demonstration Of Concerns For Repairing Trust In Collaborative Relationships, Kyi Phyu Nyein Jul 2019

Effectiveness Of Exceeding Expectations And Demonstration Of Concerns For Repairing Trust In Collaborative Relationships, Kyi Phyu Nyein

Theses and Dissertations

Interpersonal trust in collaborative relationships has been found to lead to positive outcomes, such as satisfaction, perceived leadership effectiveness, teamwork, and successful organizational change (Fulmer & Gelfand, 2012). However, trust can decline naturally or can be broken due to unmet expectations as trust involves expectations of positive intentions from another individual or positive outcomes from the relationship (Bhattacharya, Devinney, & Pillutla, 1998). In order to continue and achieve successful collaboration, trust must be repaired using different trust repair strategies such as providing apology or denying the responsibility. The current research examines exceeding expectations and demonstration of concerns as two understudied …


Cultural Values And The Effectiveness Of Trust Repair Strategies In Collaborative Relationships, Kyi Phyu Nyein Jun 2017

Cultural Values And The Effectiveness Of Trust Repair Strategies In Collaborative Relationships, Kyi Phyu Nyein

Theses and Dissertations

Interpersonal trust is a positive expectation that an individual has regarding another individual, and such positive expectation leads to behaviors and outcomes desirable for individuals, groups, and organizations. Despite these benefits and positive outcomes of trust, it can be damaged or broken, and to continue the relationship or effectively work together again, individuals must repair the broken trust. Very little research has been conducted on trust violation and repair in the cross-cultural context, and as more organizations and businesses become global, the influence of culture must be considered in developing and maintaining trusting relationships as well as repairing broken trust …