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Industrial and Organizational Psychology
Computer service industry -- Labor productivity -- Case studies
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"Do Not Disturb": A Micro-Macro Examination Of Intrusions At Work, Bing Chun Lin
"Do Not Disturb": A Micro-Macro Examination Of Intrusions At Work, Bing Chun Lin
Dissertations and Theses
Intrusions, or interruptions by others, are a common phenomenon in the modern workplace (Grove, 1983; Jett & George, 2003), particularly in the computing and information-technology (CIT) industry, as cross-specialty, and cross-team collaborations become more common (Beck et al., 2001). The present study examines the relationship between day-to-day intrusions (measured Monday, Tuesday, and Wednesday) and strain reactions and perceived job performance over the week (measured on Thursday) among 150 CIT employees. Using a number of resource-based theories (i.e., Conservation of Resources, Ego Depletion Model, Cognitive Fatigue Model), I hypothesize that participants experiencing more frequent intrusions on a day-to-day basis will experience …