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Personality Characteristics, Work Practices, And Error Rates Among Welfare Assistance Workers At East Multnomah County Public Welfare Branch, Roy Dale Beams, Mike David Gotesmen, Howard Wayne Knytych

Dissertations and Theses

The research project herein contained was an outgrowth of concern associated with performance levels placed upon Welfare Assistance Workers (WAW’s). The Oregon State Public Welfare Division has become increasingly concerned with accuracy rates among branch offices throughout the system. It was the impression of the research group that WAW’s see this increased concern as combined pressure to reduce error rates and demand for a broader diversity of skills.

The primary purpose of this study was to explore ways of clarifying individual characteristics and work habits and their relationship to error rates in the WAW’s in the East Multnomah County Branch …