Social and Behavioral Sciences Commons^™

Does Gender Moderate The Relationship Between Surface Acting And Burnout?, Cynthia Kennedy

UNO Student Research and Creative Activity Fair

Burnout occurs when the workplace has chronic emotional and interpersonal stressors that trigger emotional exhaustion, cynicism, and feelings of incompetence. There is a gap in burnout literature on how experiences, systemic expectations, and coping behaviors differ between females and males. Previous research suggests that comparable behaviors in male and female employees elicit different reactions from their peers. As a result, attributes such as assertiveness, generally perceived as powerful for males, are seen as abrasive for females. This mindset creates an environment where females act in a way that society expects them to remain credible. Surface acting involves the regulation of …