Social and Behavioral Sciences Commons^™

The Use Of An Incentive System To Increase Worker Performance In A Financial Setting, Steven S. Armstrong

Dissertations

The use of merchandise as a consequence in a performance based incentive system was assessed in a financial setting. Points were earned by each subject based on individual daily performance. These points were collected by each subject and used toward the purchase of merchandise. A multiple baseline across two groups of bank tellers showed substantial increases in worker behavior after the onset of contingent points. Differences between groups existed and an analysis is provided. Follow-up data revealed sustained performance and a cost-benefit analysis demonstrated substantial savings.

Peer Influence: A Method To Help Manage Stress, Ronald Cameron Zurcher

Dissertations

Purpose: The purpose of this project was to find a difference between middle managers’ and blue-collar workers’ episodic non-work related and work related stress events. The information that was found was to be developed into a “peer influence” program to help prevent the workers from experiencing chronic stress symptoms.

Method: From research it was determined that there is a significant difference between middle managers’ and blue-collar workers’ episodic non-work and work related stress events. The material that was reviewed showed a difference in five areas: threat of job loss, lack of authority, new social values (sociability), personal life (satisfaction), and …