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Social and Behavioral Sciences Commons™

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Industrial and Organizational Psychology

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SelectedWorks

Customer service

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Articles 1 - 2 of 2

Full-Text Articles in Social and Behavioral Sciences

Service Employees Give As They Get: Internal Service As A Moderator Of The Service Climate-Service Outcomes Link, L. A. Witt Jan 2011

Service Employees Give As They Get: Internal Service As A Moderator Of The Service Climate-Service Outcomes Link, L. A. Witt

L. A. Witt

No abstract provided.

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When Conscientiousness Isn’T Enough: Emotional Exhaustion And Call Volume Performance Among Call Center Customer Service Representatives Jan 2004

When Conscientiousness Isn’T Enough: Emotional Exhaustion And Call Volume Performance Among Call Center Customer Service Representatives

L. A. Witt

No abstract provided.

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