Social and Behavioral Sciences Commons^™

Application Of Bayesian Networks In Consumer Service Industry, Yuan Gao

Open Access Theses

Gao, Yuan. M.S.I.E., Purdue University. December 2014. Application of Bayesian Networks in Consumer Service Industry. Major professor: Vincent G. Duffy The purpose of the present study is to explore the application of Bayesian networks in the consumer service industry to model causal relationships within complex risk factor structures using aggregate data. An analysis of the Hawaii tourism market was conducted to find out how visitor characteristics affect their behavior and experience as consumers during the trips, and influence the tourism market outcomes represented by measurable factors. Two hypotheses were proposed regarding the use of aggregate data and the influence of …

Detecting Air Traffic Controller Interventions In Recorded Air Transportation System Data, Yul Kwon

Open Access Theses

In this study, I propose a systematic method of detecting aircraft deviation due to air traffic controller (ATC) intervention. The aircraft deviations associated with ATC interventions are detected using a heuristic algorithm developed from analyzing the actual positions of an aircraft to its filed flight plan when the aircraft trajectories were identified as having an encounter in a loss-of-separation incident. An actual (closed-loop) flight trajectory of the Cleveland Air Route Traffic Control Center (ZOB ARTCC) was collected from the FlightAware database. This was compared with the corresponding planned (open-loop) trajectory dataset generated by the Microsoft© Flight Simulator X (FSX). I …

A Comparative Analysis Of An Original And A Post-Hoc Application Of Lean Six Sigma Methodology, Jin Qiu

Open Access Theses

Current society develops faster and faster every day with customers' demands increasing rapidly. Decreasing time for product development and enhancing customer satisfaction are becoming more significant. In the business world, there is no industry that could exist without an efficient supply chain. In the fierce competitive environment of today, the supply chain must address potential problems and risks that may exist and assure continuous improvement.

One common supply chain management practice in many industries is to apply lean methodology to the supply chain model in order to maximize the customers' value and eliminate waste. By eliminating waste, the process can …

The Effect Of Job Performance Aids On Quality Assurance, Erik David Fosshage

Open Access Theses

Job performance aids (JPAs) have been studied for many decades in a variety of disciplines and for many different types of tasks, yet this is the first known research experiment using JPAs in a quality assurance (QA) context. The objective of this thesis was to assess whether a JPA has an effect on the performance of a QA observer performing the concurrent dual verification technique for a basic assembly task. The JPA used in this study was a simple checklist, and the design borrows heavily from prior research on task analysis and other human factors principles. The assembly task and …