Social and Behavioral Sciences Commons^™

Service Quality Dynamics: Exploring The Impact Of Novelty On Customer Enjoyment And Satisfaction With Serving Robots, Buket Yasar, Eun-Kyong (Cindy) Choi, Hyun-Woo (David) Joung, Heelye (Jason) Park

ICHRIE Research Reports

This report examines the influence of customer novelty on enjoyment and satisfaction in the context of serving robots within the foodservice industry. With a focus on addressing concerns surrounding service quality, the study utilizes the SERVQUAL model to evaluate reliability, assurance, tangibles, empathy, and responsiveness. Moreover, it investigates the levels of enjoyment and satisfaction in robotic service interactions. Through a comparative analysis of two distinct consumer segments, Explorers and Traditionalists, the study reveals that Explorers, characterized by novelty-seeking behavior, express higher satisfaction with robotic service. The findings suggest that businesses can enhance satisfaction by leveraging novelty in human-robot interactions. Furthermore, …

They've Got Game

DePaul Magazine

DePaul alumni occupy positions across the sports industry. Specialized business and communication programs aim to increase those stats.

Empowering Inclusivity: Leveraging Technology For Designing Accessible Events, Smita Singh, Godwin-Charles Ogbeide, Jazmyn Johannassen

ICHRIE Research Reports

In the evolving landscape of meeting and event management, ensuring accessibility and inclusivity is paramount. This literature review delves into the technological advancements in creating universally accessible events. From assistive listening devices to augmented reality for sensory enhancement, we dissect various tools and methodologies. By analyzing a spectrum of scholarly articles, case studies, and real-world applications, the review underscores the transformative power of technology in removing barriers and fostering inclusivity. The findings advocate for proactive adoption of these technologies, reiterating that inclusivity in meeting and event design is not just ethical but imperative today.

Motivation, Place Attachment, And Loyalty In A Country Club, Jim Butler, Jo Jung Lee

ICHRIE Research Reports

Introduction

Club members are the lifeblood of the private country club business. However, country club research is understudied because of the private nature of the business and lack of recognition of studying members’ behaviors in the club. The research investigated the relationship between motivation of joining factors of members in a private country club, place attachment of members to the club, and membership loyalty to the country club. The study also examined the effects of demographic factors in motivation, forming place attachment, and loyalty to the club.

Relevance and Significance of the topic

Private country clubs, an important part of …