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Social and Behavioral Sciences Commons™
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Hospitality Administration and Management
UNLV Theses, Dissertations, Professional Papers, and Capstones
- Keyword
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- Casinos (2)
- Gambling (2)
- Hospitality industry (2)
- American Game Association (1)
- BYOD (1)
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- Bring your own device (1)
- Casino resort (1)
- Complaint channels (1)
- Consumer behavior (1)
- Consumer complaint behavior (1)
- Consumer complaints (1)
- Consumer satisfaction (1)
- Crime (1)
- Criminal psychology (1)
- Criminals (1)
- Demand forecasting (1)
- Employee Engagement (1)
- Employee motivation (1)
- Employee retention (1)
- Food and beverage (1)
- Food service (1)
- Gamblers (1)
- Generation Y (1)
- Generation Z (1)
- Hospitality (1)
- Hospitality industry – Employees (1)
- Hospitality industry – Information resources management (1)
- Hotel management (1)
- Hotels (1)
- Hotels – Rates (1)
Articles 1 - 6 of 6
Full-Text Articles in Social and Behavioral Sciences
What Do They Do In Las Vegas Strip Casinos? An Analysis Of The Attitudes And Behaviors Of Gen Y Casino Customers, Mei Iok Un
UNLV Theses, Dissertations, Professional Papers, and Capstones
Totaling over 63 million, Generation Y, also known as the Millennial Generation, is the new generation of casino customers (U.S. Department of Commerce, 2011). While there are no specific dates to mark its beginning and ending, individuals born between 1982 and 1994 are generally considered as Millennials or Gen Yers. A survey conducted by the American Gaming Association (2013) revealed that Gen Y casino customers made up the highest casino visitation rate with 39% having visited a casino in the previous year; however, it is also shown that Gen Yers spends more on non-gaming departments and have less intention to …
The Hotel Manager’S Perceived Conflict Of Providing For Hospitality And Security: Can The Two Exist In Harmony?, Silvano Cozzini
The Hotel Manager’S Perceived Conflict Of Providing For Hospitality And Security: Can The Two Exist In Harmony?, Silvano Cozzini
UNLV Theses, Dissertations, Professional Papers, and Capstones
The hospitality industry relies upon regular and repeat customers for its survival. No traveler or visitor will return to a hotel property where a bad incident occurred. Would a diner go back to any restaurant where they were sickened by their meal? Would a hotel guest return to any property where they were a victim of a crime? Bad experiences make us tell ourselves, “I will never go back there again!”
This same psychology holds true for criminals. At places where they have been deterred by a high security presence, it is unlikely that they would return there, either. A …
The Impact Of Anti-Byod Policies On Generation Z Hospitality Employee's Engagement, Danny Crinson
The Impact Of Anti-Byod Policies On Generation Z Hospitality Employee's Engagement, Danny Crinson
UNLV Theses, Dissertations, Professional Papers, and Capstones
As an industry hospitality typically reacts to problems rather than tackling them proactively. One of the greatest problems currently faced by the industry is the low engagement rates across employees. These low levels have been linked to many issues including low morale, productivity and high turnover rates. One way to try to remedy this issue before it worsens would be to look at future hospitality employees and try to understand what will engage them. Doing so will allow human resource leaders to make changes to any polices which currently do not synchronize with these engaging factors. With research suggesting that …
Assessing Revenue Managers' Level Of Trust In Information Systems: An Exploratory Study Of Las Vegas Casino Resorts, Landon Taylor Shores
Assessing Revenue Managers' Level Of Trust In Information Systems: An Exploratory Study Of Las Vegas Casino Resorts, Landon Taylor Shores
UNLV Theses, Dissertations, Professional Papers, and Capstones
This study examined revenue managers' level of trust in their revenue management system (RMS) at Las Vegas casino resorts. The study utilized an e-mail interview to measure revenue managers' attitudes about their RMS's degree of reliability and dependability, the degree to which they trust their RMS's pricing recommendations, and if a revenue manager's level of trust in technology had any effect on their likelihood of trusting their RMS.
The study invited 11 property and corporate revenue managers from Las Vegas casino resorts to participate in an e-mail interview, with nine revenue managers agreeing to participate. The main findings of the …
Mapping The Online Gambling E-Servicescape: Impact Of Virtual Atmospherics On The Gambler's Experience, Brett Lillian Levine Abarbanel
Mapping The Online Gambling E-Servicescape: Impact Of Virtual Atmospherics On The Gambler's Experience, Brett Lillian Levine Abarbanel
UNLV Theses, Dissertations, Professional Papers, and Capstones
A structural model is proposed and empirically examined that investigates the influence of an online casino's atmospheric cues on consumer behavioral response. A stimulus-organism-response (S-O-R) model, often used to frame other servicescape research, is adapted as the basis of the theory that the online casino environment will influence the organismic effects of cognitive and affective states, which in turn influence gamblers' approach or avoidance behavioral intentions. Analyzed elements of the online gambling site stimulus include high and low task-relevant cues, financial trust, and gambling value. Personal and situational factors and demographic characteristics were found to moderate the relationship between atmospheric …
How We Complain: The Effect Of Personality On Consumer Complaint Channels, Riley Allen Berry
How We Complain: The Effect Of Personality On Consumer Complaint Channels, Riley Allen Berry
UNLV Theses, Dissertations, Professional Papers, and Capstones
The purpose of this study was to explore any connections that may exist between personality types and consumer complaint channels. A sample of 490 undergraduate students at the University of Nevada Las Vegas was surveyed during class time with a paper and pencil survey. The survey consisted of four service failure scenarios each with eleven possible courses of action. Respondents were asked to rate their likelihood to participate in each action on a seven point Likert-type scale. The three personality factors measured against the complaint behavior were Locus of Control, The California Psychological Inventory measure of Sociability, and Cattel's 16 …