Social and Behavioral Sciences Commons^™

Service Quality Of Higher Education Digital Library (Dl) And Loyalty Behaviors: Testing The Mediating Role Of Student Satisfaction, Shahbaz Sharif Mr., Rab Nawaz Lodhi Dr., Fahad Siddique Mr., Muhammad Asif Munir Mr.

Library Philosophy and Practice (e-journal)

Higher academic institutions are now focusing on capturing the behaviors of the postgraduate students towards digital libraries. It depends on the conditions of assessing the psychological needs of both parties in which service-provider provides services to recipient and recipient reciprocate service-provider in turn to their services. Drawing from service-encounter needs theory (SENT), this study measures the service quality of the digital library of the Pakistan higher education commission (HEC) and student behaviors using the digital library. Interestingly, this study tests the service quality of the HEC digital library in the sight of postgraduate students of the public and private Universities …