Social and Behavioral Sciences Commons^™

Stress And Coping Strategies Of Female 911 Emergency Telecommunicators, Briana Denise Kelley

Walden Dissertations and Doctoral Studies

The Emergency number 9-1-1 is the most widely known and used telephone number in the United States and Canada, yet turnover, understaffing, and low retention of staff are national concerns in 9-1-1 emergency telecommunication centers. Emergency (9-1-1) telecommunicators are often the “first” first responder in the emergency cycle and are responsible for the collection and dissemination of emergency information to police, fire, and medical units. Resilience theory was utilized to see how some individuals adjust, adapt, and assimilate with presenting environmental stressors and/or conditions. This study of female emergency telecommunicators in a Southern Combined Emergency Dispatch Center explored the stressors …