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Social and Behavioral Sciences Commons™
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Articles 1 - 2 of 2
Full-Text Articles in Social and Behavioral Sciences
Tourism And Recreation Trends And Outlook: Montana's Varied Traveler - A Look Into Quarterly Differences, Norma P. Nickerson, Megan Schultz
Tourism And Recreation Trends And Outlook: Montana's Varied Traveler - A Look Into Quarterly Differences, Norma P. Nickerson, Megan Schultz
Institute for Tourism and Recreation Research Publications
This report shows a Montana tourism and recreation outlook for 2015 and a review of 2014 data.
Price, Perceived Value And Customer Satisfaction: A Text-Based Econometric Analysis Of Yelp! Reviews, Eleanor A. Dwyer
Price, Perceived Value And Customer Satisfaction: A Text-Based Econometric Analysis Of Yelp! Reviews, Eleanor A. Dwyer
Scripps Senior Theses
We examine the antecedents of customer satisfaction in the restaurant sector, paying particular attention to perceived value and price level. Using Latent Dirichlet Allocation, we extract latent topics from the text of Yelp! reviews, then analyze the relationship between these topics and satisfaction, measured as the difference between review rating and user average review rating.