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Full-Text Articles in Social and Behavioral Sciences
The Well-Timed Strategy: Managing The Business Cycle, Peter Navarro
The Well-Timed Strategy: Managing The Business Cycle, Peter Navarro
PETER NAVARRO
No abstract provided.
Cell Phone Roulette & Consumer Interactive Quality, Peter Navarro
Cell Phone Roulette & Consumer Interactive Quality, Peter Navarro
PETER NAVARRO
Under current policies, cell phone consumers face a lower probability of finding the best carrier for their usage patterns than winning at roulette. Corroborating survey data consistently show significant dissatisfaction among cell phone users, network performance is a major issue, and customer churn is high. This problem may be traced to a new form of consumer interactive quality characteristic of emergent high technology products such as cell phone and broadband services. This problem is unlikely to be resolved by effective search and sampling, efficient secondary markets, or voluntary carrier disclosure. Traditional one-dimensional disclosure responses to this new variation on an …