Social and Behavioral Sciences Commons^™

A Data-Driven Approach For Scheduling Bus Services Subject To Demand Constraints, Brahmanage Janaka Chathuranga Thilakarathna, Thivya Kandappu, Baihua Zheng

Research Collection School Of Computing and Information Systems

Passenger satisfaction is extremely important for the success of a public transportation system. Many studies have shown that passenger satisfaction strongly depends on the time they have to wait at the bus stop (waiting time) to get on a bus. To be specific, user satisfaction drops faster as the waiting time increases. Therefore, service providers want to provide a bus to the waiting passengers within a threshold to keep them satisfied. It is a two-pronged problem: (a) to satisfy more passengers the transport planner may increase the frequency of the buses, and (b) in turn, the increased frequency may impact …