Social and Behavioral Sciences Commons^™

Accessing Human Services Programs: Areas Of Improvement With Awareness And Communication, Risha Berry, Kaprea F. Johnson

Journal of Human Services: Training, Research, and Practice

Lack of accessibility to human services programs is a major barrier to service provision. Archival focus group data from 21 non-profit and public human services agency representatives examined consistency and discrepancies among reported services and services that were identifiable on the internet. This study is important because the internet is often the first step a consumer takes toward seeking help, if the information is not accessible online, this is a barrier to service. Our results found grave discrepancies between available information on websites and reported services during the focus group. Additionally, we found that most websites were not accessible to …