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Toward A Policy For Managing The Use Of Computer Mediated Communication In The Workplace, Douglas J. Swanson Ed.D Apr

Douglas J. Swanson, Ed.D APR

Within the past decade, there has been tremendous growth in the number of businesses and not-for-profit organizations which have become equipped with computers and have empowered workers to use them to communicate. This new form of on-the-job empowerment is known as Computer Mediated Communication (CMC). CMC's use has resulted in greater production and performance in the workplace. It has also resulted in an increased amount of tension observed between management and subordinates. This tension is evidenced through accounts of people's behavior in the workplace-- specifically, accounts of members of management who perceive a lessening of their ability to control the …