Social and Behavioral Sciences Commons^™

Beyond Audience Analysis: Conceptualizing Empathy For Technical Communication, Bernadette L. Cash

Technical Communication Capstone Course

The concept of empathy involves understanding others’ perspectives. Technical communication requires knowing the context of users; however, empathy is neither a prominent term nor a common subject in the accompanying literature.

This article will establish a foundation for empathy to be conceptualized for technical communication. Several definitions of empathy will be reviewed, followed by applicable resemblances from examples pertaining to audience analysis. A wide‑ranging analysis will connect features of empathy to topics from the areas of user experience, human‑information interaction, user value, business, and design thinking.

This article concludes that there is significant value in giving empathetic attention to the …

Empathy And Campus Sexual Assault (Csa) Communication: Protecting The Wellbeing And Social Equity Of College Women, Kathleen Romero

All Graduate Theses, Dissertations, and Other Capstone Projects

A review of empathy and campus sexual assault communication has implications for technical communication research. Campus sexual assault is a social problem, and consequently college campuses are legally required to publish and disseminate sexual assault communication (i.e. policies, procedures, and training) to eliminate the behavior. Empathy is significant to campus sexual assault communication, given not only the emotional nature of the topic, but also the technical information to be communicated effectively and appropriately. Given the dearth of research on empathy and campus sexual assault communication, this expansive review of the literature establishes the need for technical communication research on empathy …