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Full-Text Articles in Social and Behavioral Sciences

Comics About Organs: Social Support And Graphic Medicine In The Awkward Yeti, Jacob Gibb Apr 2024

Comics About Organs: Social Support And Graphic Medicine In The Awkward Yeti, Jacob Gibb

Theses and Dissertations

Comic strips have always been a medium for more than humor. Many comic strips published on social media sites address mental health issues. Despite their popularity, the field of graphic medicine, which examines the intersection of health care and comics, has seen little to no examination of how these comics function on social media. Utilizing the popular comic The Awkward Yeti, this research examines how the rhetorical devices of comics make them an ideal medium for communicating about mental health issues and providing social support to social media users. This study conducts a content analysis of 15 Instagram posts from …


Compassionate Communication, Social Support, And Safety: Needs Of People Experiencing Homelessness, Emma Lynn Jackson Apr 2024

Compassionate Communication, Social Support, And Safety: Needs Of People Experiencing Homelessness, Emma Lynn Jackson

Communication & Theatre Arts Theses

On any given night in 2023, approximately 650,000 people were experiencing homelessness (HUD, 2023). With the highest rate of homelessness since national reporting began in 2007 and double the rate of chronic homelessness since 2016, it could be inferred that the resources are not effectively mitigating the problem (HUD, 2023). To attempt to understand this complex issue, this thesis initially reviewed theories on societal structures, personal connections, social support, and gaps in support. In person interviews of 14 people living with homelessness explored perceptions of support, social challenges, involvement in the community and lack of support. Following each interview, a …


A New Mother’S Cry: Analyzing Traditional Social Support Versus Online Social Support In Relation To The Postpartum Crisis, Emily Hughes Dec 2023

A New Mother’S Cry: Analyzing Traditional Social Support Versus Online Social Support In Relation To The Postpartum Crisis, Emily Hughes

Doctoral Dissertations and Projects

The present study examines the gap that remains involving the transition from traditional to online social support that many mothers have participated in and how this change in communication methods during postpartum recovery may contribute to mental health disorders. This qualitative study aims to examine the differences in lived experiences among mothers regarding in-person and online forms of social support and how these experiences may impact a new mother’s mental well-being. Based on previous research, the present study hypothesizes that a more significant amount of online social support compared to in-person support will result in a detriment to a new …


The Power Of The “Like”: A Quantitative Study On The Facebook Emoji As Social Support, Lina Rawlings Dec 2023

The Power Of The “Like”: A Quantitative Study On The Facebook Emoji As Social Support, Lina Rawlings

Doctoral Dissertations and Projects

This quantitative study aimed to evaluate how receiving a Facebook “like” correlates to the perception of social support and how much this correlation is moderated by the age and gender of the users. The social information processing theory guided the study, providing a framework to explain how communicators adapt to the restriction of nonverbal cues by creating surrogates to maintain interpersonal relationships in computer-mediated communication circumstances. For the central research question, findings revealed that receiving a Facebook “like” positively correlates with perceptions of social support from Facebook friends and family. While no significant correlation was found between the gender of …


How Does Parents’ Social Support Impact Children’S Health Practice? Examining A Mediating Role Of Health Knowledge, Paulin Tay Straughan, Chengwei Xu Dec 2023

How Does Parents’ Social Support Impact Children’S Health Practice? Examining A Mediating Role Of Health Knowledge, Paulin Tay Straughan, Chengwei Xu

Research Collection School of Social Sciences

Background: Family environmental factors play a vital role in shaping children’s health practices (e.g., obesity prevention). It is still unclear how parents’ social support affects children’s obesity-related health practices. The present study argues that whether parents’ social support positively associates with children’s obesity-related health practice depends on if it could promote parents’ obesity-related health knowledge. Thus, we hypothesize that health knowledge mediates the relationship between parents’ social support and children’s health practice regarding weight management. Methods: To test the hypothesis, we conducted a questionnaire survey and collected a nationally representative sample of 1488 household responses in Singapore. The survey included …


The Effects Of Ses, Social Support, And Resilience On Older Adults’ Well-Being During Covid-19: Evidence From Singapore, Mindy Eiko Tadai, Paulin Tay Straughan, Grace Cheong, Rachel Ngu Wen Yi, Yan Er Tan Feb 2023

The Effects Of Ses, Social Support, And Resilience On Older Adults’ Well-Being During Covid-19: Evidence From Singapore, Mindy Eiko Tadai, Paulin Tay Straughan, Grace Cheong, Rachel Ngu Wen Yi, Yan Er Tan

Research Collection School of Social Sciences

The COVID-19 pandemic has rendered visible many socioeconomic inequalities and the lengthy period of dis- ruption to everyday life had disproportionate effects on the most vulnerable groups in Singapore and across the world. Utilizing data from the Singapore Life Panel ® (SLP) collected in September 2021, this study examined a sample of 6667 older adults to assess the effects of socioeconomic status (SES) on well-being, and the mechanisms through which social support and resilience may mediate its influence. Overall, our results suggest significant direct and indirect effects of SES on well-being and provide evidence for the pivotal role that social …


A Qualitative Analysis Of Hospital Nurses' Experiences During The Covid-19 Pandemic Through The Lens Of The Demand-Control-Support Model, Alisha Garner Jan 2022

A Qualitative Analysis Of Hospital Nurses' Experiences During The Covid-19 Pandemic Through The Lens Of The Demand-Control-Support Model, Alisha Garner

Honors Undergraduate Theses

Positive social support, realistic job demand, and appropriate levels of control over their responsibilities can mitigate empathy fatigue and burnout among nurses, increase quality care for patients, and lay the foundation for teams to embrace challenges during crises. The COVID-19 pandemic stretched nurses in all these areas, leading many nurses to contemplate changing fields. Failure to address and embrace the difficulties that nurses face during such crises can result in loss of nurses and impact the entire healthcare industry.

The present study used one-to-one interviews to glean insider perspectives of changes in job demand, control, and support nurses experienced as …


Online Patriarchal Bargains And Social Support: Struggles And Strategies Of Unwed Single Mothers In China, Xiaoman Zhao, Sun Sun Lim Nov 2021

Online Patriarchal Bargains And Social Support: Struggles And Strategies Of Unwed Single Mothers In China, Xiaoman Zhao, Sun Sun Lim

Research Collection College of Integrative Studies

Patriarchal bargains have been studied in many settings as a strategy that helps women circumvent constraints and forge spaces for individual empowerment. Despite the growing use of mediated communication, little is known about how patriarchal bargains are enacted and realized within online interactions such as in discussion forums. By analyzing how Chinese unwed single mothers renegotiate the state’s oppressive population control and gender policies through their online activity, this study proposes the concept of “online patriarchal bargain” to extend patriarchal bargain theory to women’s Internet use. It further explores linkages between social support and patriarchal bargain to elucidate how support …


Effects Of Social Technology On Older Adults In A Residential Living Facility, Katherine Bennett, Mia L. Gonzalez, Sydney L. Harper, Madison N. Logan, Kaeli M. Jeffers, Alexandrea C. Springer, Jeanne Sowers Jun 2021

Effects Of Social Technology On Older Adults In A Residential Living Facility, Katherine Bennett, Mia L. Gonzalez, Sydney L. Harper, Madison N. Logan, Kaeli M. Jeffers, Alexandrea C. Springer, Jeanne Sowers

Student Journal of Occupational Therapy

Personal connection and social interaction are vital components of health throughout the lifespan. Loneliness and social isolation among the older adult population impacts both physical and mental health negatively. Analysis of published research demonstrates the importance of considering the use of different social technology platforms to foster opportunities for social support among family and friends. Researchers noted an increased relevance of the need for social technology in residential living facilities with the emergence of the COVID-19 pandemic and social distancing. The study aims to investigate the impact of social technology, via Sherish℠ Connect on older adults’ reported levels of loneliness …


The Relationship Between Social Skills And Coping Drinking Motives: A Test Of The Social Skills Deficit Vulnerability Model, Jaimee A. Smart May 2021

The Relationship Between Social Skills And Coping Drinking Motives: A Test Of The Social Skills Deficit Vulnerability Model, Jaimee A. Smart

All Graduate Theses and Dissertations, Spring 1920 to Summer 2023

Because drinking alcohol to cope has many negative outcomes (e.g., alcohol use disorder, problematic drinking patterns, etc.), it is vital to understand what contributes to drinking to cope. Having adequate social skills and social support has been found to help overall mental health. As such, it was logical to reason that social skills and social support could also impact physical health. Specifically, social skills and social support were examined as potential ways to buffer coping drinking development. This study utilized information from 176 adults living in the United States to understand the role social skills and social support play in …


Peer Conversation About Substance Use, Danielle M. Pillet-Shore Feb 2021

Peer Conversation About Substance Use, Danielle M. Pillet-Shore

Communication

What happens when a friend starts talking about her own substance use and misuse? This article provides the first investigation of how substance use is spontaneously topicalized in naturally occurring conversation. It presents a detailed analysis of a rare video-recorded interaction showing American English-speaking university students talking about their own substance (mis)use in a residential setting. During this conversation, several substance (mis)use informings are disclosed about one participant, and this study elucidates what occasions each disclosure, and how participants respond to each disclosure. This research shows how participants use casual conversation to offer important substance (mis)use information to their friends …


Video Meetings In A Pandemic Era: Emotional Exhaustion, Stressors, And Coping, Betty J. Johnson Jan 2021

Video Meetings In A Pandemic Era: Emotional Exhaustion, Stressors, And Coping, Betty J. Johnson

Antioch University Dissertations & Theses

In the first quarter of 2020, societal upheavals related to the COVID-19 pandemic included employers’ work-from-home mandates and an almost overnight adoption of video meetings to replace in-person meetings no longer possible due to contagion fears and social distancing requirements. This exploratory study aimed to address, in part, the scientific knowledge gap about video meetings as a source of emotional labor. The study used mixed methods to explore three hypotheses concerning how the contemporary use of video meetings related to emotional exhaustion, stressors, and coping. Data were gathered through an online survey questionnaire. Emotional exhaustion, the dependent variable in the …


Activating Hope: How Functional Support Can Improve Hope In Unemployed Individuals, Rylee P. Walter Jan 2021

Activating Hope: How Functional Support Can Improve Hope In Unemployed Individuals, Rylee P. Walter

Graduate Student Theses, Dissertations, & Professional Papers

Hope is an adaptive mindset that enables one to work toward their goals and thwart obstacles they encounter in doing so. However, the stress associated with some situations, such as unemployment, can block hopeful thinking, causing one to become stuck in unmotivated and inflexible thinking patterns and therefore potentially trapped in the distressing situation. Through an online survey, this study explored whether functional support would predict reportedly low hope states in unemployed individuals (N = 235). More specifically, we predicted that functional support would encourage reappraisal of (and thus buffer against) distressing unemployment-related emotions, with that reappraisal altering the …


Proving Our Maternal And Scholarly Worth: A Collaborative Autoethnographic Textual And Visual Storying Of Motherscholar Identity Work During The Covid-19 Pandemic, Elizabeth Spradley, Sarah S. Leblanc, Heather Olson-Beal, Lauren Burrow, Chrissy Cross Dec 2020

Proving Our Maternal And Scholarly Worth: A Collaborative Autoethnographic Textual And Visual Storying Of Motherscholar Identity Work During The Covid-19 Pandemic, Elizabeth Spradley, Sarah S. Leblanc, Heather Olson-Beal, Lauren Burrow, Chrissy Cross

Faculty Publications

Pivoting to remote work as female academics and to schooling our children from home as mothers in March 2020 marked a dramatic shift in how we enact our MotherScholar identities. This collaborative autoethnographic study employs a modification of interactive interviewing and photovoice to produce verbal and visual text of COVID-19 MotherScholar identity work for analysis. Thematic analysis results in themes of maternal interruptions, professional interruptions, maternal recognition, and professional recognition. Of note, our MotherScholar interactivity functioned as identity work as we sought and granted legitimacy to one another’s’ COVID-19 MotherScholar identities. Of particular concern to us is how institutions of …


​Burned Out But Barely Begun: A Qualitative Study On Newer Clergy And Communication Surrounding Emotional Labor And Personal Well-Being In South Mississippi, Lauren Noll Dec 2020

​Burned Out But Barely Begun: A Qualitative Study On Newer Clergy And Communication Surrounding Emotional Labor And Personal Well-Being In South Mississippi, Lauren Noll

Master's Theses

This study provides an overview of the concepts surrounding clergy burnout,

organizational culture, and emotional labor theory. Furthermore, it explains the need

for  clearer understanding of clergy perceptions of their own personal

experiences with burnout and their emotional wellbeing in relation to their organizational environment and careers as clergy members. The methodology of qualitative interviews sought to understand the narratives and experiences of clergy members from their own words and worldviews rather than from a statistical basis or analysis.

This research found answers to key questions involving communication about burnout in the context of organizational culture and emotional labor, including …


Social Support During Covid-19 Social Distancing, Josiah P. Stryd Nov 2020

Social Support During Covid-19 Social Distancing, Josiah P. Stryd

Honors Projects

This pilot study measured emotional affect, social support, and use of digital communication technologies during the early 2020 COVID-19 stay at home order in Michigan among 65 Grand Valley State University Alumni Association members. The study used an online survey and was designed to examine the relationship between digital communication and social support during physical social distancing, and how this impacted emotional affect. Overall, the pilot study found largely unchanged reported emotional affect and social support before and during the stay at home order. A future study with larger sample size would aim to find if these results are replicated …


Social Media Use Improves Executive Functions In Middle-Aged And Older Adults: A Structural Equation Modeling Analysis, Shi Ann Shuna Khoo, Hwajin Yang Oct 2020

Social Media Use Improves Executive Functions In Middle-Aged And Older Adults: A Structural Equation Modeling Analysis, Shi Ann Shuna Khoo, Hwajin Yang

Research Collection School of Social Sciences

Given the paucity of research on the cognitive implications of social media use in middle and late adulthood, we sought to understand the relations between middle-aged and older adults' social media use and their executive functions (EF)—a set of domain-general cognitive control processes—and the underlying mechanism. By analyzing a nationally representative cohort ranging from ages 40s–70s from the MIDUS Refresher Survey and Cognitive Project, we tested a serial mediation model with perception of social support and sense of control (i.e., personal mastery and perceived constraints) as sequential mediators in a structural equation modeling analysis. We found that perceived social support …


Beyond The Game: An Exploratory Study Of Virtual Communication, Self-Disclosure, And Social Support On Live Streaming Platforms, Nicholas Hemschemeyer Aug 2020

Beyond The Game: An Exploratory Study Of Virtual Communication, Self-Disclosure, And Social Support On Live Streaming Platforms, Nicholas Hemschemeyer

Theses and Dissertations

Research on live streaming platforms often investigates the motivations for the users viewing. One motivation that is often found is a motivation of socialization however further research should explore the socialization that occurs on live streaming platforms. This study examines the socialization process in live streaming platforms such as Twitch.TV involving self-disclosure and social support. A survey of 170 individuals asked about the use of live streaming platforms, sense of virtual community, breadth of self-disclosure, and social support. Findings suggest that individuals on live streaming platforms like other online networks build a sense of virtual community. Findings reveal that users …


An Exploration Of Student Athletes Perception On The Athletic Trainer/Coach Relationship, Nikki Owens May 2020

An Exploration Of Student Athletes Perception On The Athletic Trainer/Coach Relationship, Nikki Owens

Masters Theses, 2020-current

The goal of this study was to explore how the athletic trainer and coach relationship impacts the social support provided to Division I intercollegiate student—athletes. Through a qualitative-case study design, eleven participants were recruited and interviewed for the study. Criterion for inclusion included all NCAA sports at the university. This included males and females in various years of school and sport. After the completion of data analysis, four main themes were developed. These themes included social support, positive impact, negative impact, and unforeseen findings. Seven of the eleven student—athletes reported feeling that there was a direct relationship between the athletic …


Mammography Social Support For Women Living In A Midwestern City: Toward Screening Promotion Via Social Interactions, Wasantha P. Jayawardene, Mohammad R. Torabi, David K. Lohrmann, Ahmed H. Youssefagha Dec 2019

Mammography Social Support For Women Living In A Midwestern City: Toward Screening Promotion Via Social Interactions, Wasantha P. Jayawardene, Mohammad R. Torabi, David K. Lohrmann, Ahmed H. Youssefagha

Health Behavior Research

Notwithstanding recommendations and interventions, the percentage of 50 – 74-year-old U.S. women who reported having had a mammography in the past two years remained below target coverage. Social interactions may influence mammography rates. To measure characteristics of social interactions in a Midwestern city as they relate to social support for mammography received by women older than 40 years of age. A cross-sectional study was conducted in Bloomington, Indiana, sending mail surveys to 3,000 telephone directory addresses selected by simple random sampling. An anonymous, self-administered, closed-ended, questionnaire with eight checklist items (for demographics) and six multipart semantic differential scale items (for …


Who’S Got My Back? Comparing Consumers’ Reactions Topeer‐Provided And Firm‐Provided Customer Support, Lan Jiang, Matthew O'Hern, Sara Hanson Nov 2019

Who’S Got My Back? Comparing Consumers’ Reactions Topeer‐Provided And Firm‐Provided Customer Support, Lan Jiang, Matthew O'Hern, Sara Hanson

Marketing Faculty Publications

This study demonstrates that when an individual encounters a product‐related problem, fellow consumers (i.e., one’s peers) have a unique advantage in providing social support to the affected consumer. Specifically, we find that social support can be a dominant driver of consumer satisfaction when the risk of customer defection is at its highest (i.e., following an unsuccessful attempt to solve the consumer’s problem). Using real‐world data from an online support community, a pilot study finds that if the problem that a consumer faces goes unsolved, satisfaction is greater when consumers receive peer‐provided versus firm‐provided support. Study 1 replicates this finding in …


The Road To Recovery: Injured Athlete's Perspectives On Recovery Through Social Support, Brooke Kuhn May 2019

The Road To Recovery: Injured Athlete's Perspectives On Recovery Through Social Support, Brooke Kuhn

Master's Theses

Injured athletes’ perspectives on different aspect of their recovery process were analyzed using concepts such as social support, responsiveness, and self-disclosure based on three different sources: coaches, trainers, and teammates. 39 participants were used for this study. With an age range from 18-44 years old, the participants are both current college and former college athletes. Many of them ranged from the different types of sports played and at different divisional levels. 82.1% of participants were Caucasian, 12.8% were African American, and 5.1% selected other as their ethnicity. The results exemplify, through linear regression, that trainers are the most effective source …


The Role Of Online Support For Anaplastic Thyroid Cancer Patients And Survivors, Bevin J. Nixon Jan 2019

The Role Of Online Support For Anaplastic Thyroid Cancer Patients And Survivors, Bevin J. Nixon

Walden Dissertations and Doctoral Studies

The rate of thyroid cancer diagnosis has risen, and researchers' findings point to improved diagnostic testing and overdiagnosis as well as increases in actual incidences as the reasons behind this rise. With improved treatments and testing methods, the number of thyroid cancer survivors has also increased. Thyroid cancer presents challenges to coping and can cause significant stress in an individual's life. More specifically, anaplastic thyroid cancer (ATC) creates complicated challenges for patients and survivors. The problem is patients need support during diagnosis and treatment when adjusting to their 'new normal' and may be reaching to Internet based social support groups …


The Impact Of Social And Cognitive Variables On Communication Competence, Griffin Cheek Jan 2019

The Impact Of Social And Cognitive Variables On Communication Competence, Griffin Cheek

University of the Pacific Theses and Dissertations

College students are increasingly engaged in watching online videos and using social media. Therefore, researchers should attempt to better understand how these variables as well as other social and cognitive variables, affect the communication competence of students. The researcher administered a questionnaire to 392 college students from a private medium-sized West Coast university using various modified scales examining student-to-student confirmation, social support through social media, online video viewing, self-esteem, personal reports of public speaking anxiety, and communication competence. Student-to-student confirmation and online video viewing were measured using new sets of scales developed by the researcher. The data from the surveys …


“Taking The Power Away”: An Autoethnographic Exploration Of Intimate Partner Violence, Social Support, And Survivorship, Darrian Pickett May 2018

“Taking The Power Away”: An Autoethnographic Exploration Of Intimate Partner Violence, Social Support, And Survivorship, Darrian Pickett

Masters Theses, 2010-2019

This thesis is an autoethnographic exploration of my experience with same-sex intimate partner violence, the development of the abusive relationship itself, my journey to escape the abusive relationship, and the comfort that I found among my social networks after the abusive relationship ended. First, I provide a brief overview of intimate partner violence. Second, I describe autoethnographic methodology and my rationale for using narrative inquiry as a way to make sense of my experiences and to offer a concrete portrait into the lived experience of interpersonal violence and survivorship. In the narratives, I describe my experiences as a pastor’s kid, …


Mom To Mom: Online Breastfeeding Advice, Jennifer D. Furkin Jan 2018

Mom To Mom: Online Breastfeeding Advice, Jennifer D. Furkin

Theses and Dissertations--Communication

Exploring online support groups has gained more and more popularity in the last decade. Investigating the type of support messages users send each other has broadened the already extensive social support framework built in the last forty years. Mothers utilize online support for various topics, and a very common topic is breastfeeding. The perception of breastfeeding has changed throughout history with shifting beliefs and societal norms coupled with solid facts about its importance in the sustaining of infants. Online breastfeeding support has been previously explored through the categorization of types of support and themes within the interactions. This study extended …


Finding Companionship On The Road Less Travelled: A Netnography Of The Whole Food Plant-Based Aussies Facebook Group, Robyn Chuter Jan 2018

Finding Companionship On The Road Less Travelled: A Netnography Of The Whole Food Plant-Based Aussies Facebook Group, Robyn Chuter

Theses : Honours

Chronic conditions are now the leading contributors to the burden of disease and associated healthcare expenditure in Australia. Wholefood plant-based diets are an evidence-based approach to the prevention, management and even reversal of many types of chronic disease. However, numerous practical, cognitive, social and intrapersonal barriers inhibit the ‘mainstreaming’ of plant-based diets (PBDs). Online communities may provide the informational, emotional and social support to help members overcome these barriers. However, there is a paucity of research on both the support needs of people attempting to follow PBDs in Australia, and the role that online community membership plays in providing this …


Health Social Network Websites: Design Features And Users’ Participation, Mohammad A. Al-Ramahi, Insu Park Jan 2017

Health Social Network Websites: Design Features And Users’ Participation, Mohammad A. Al-Ramahi, Insu Park

Research & Publications

Patients are increasingly utilizing health Social Network Sites (SNSs) to share useful health information and support with peers. The long-term viability of health SNSs depends critically on voluntary contributions by their members, which in turn relies on members’ participation. Literature examined the drivers of users’ participation in online communities and suggested that social identity plays important roles in determining virtual community members’ participation and contribution to the community. However, little known regarding healthcare SNSs design features that facilitate users’ social identity. With such knowledge, it could determine the most effective design features that motivate higher levels of participation, which in …


Age Differences In Cancer Treatment Decision Making And Social Support, Jessica Krok, Angela L. Palmer-Wackerly, Phokeng M. Dailey, Julianne C. Wojno, Janice L. Krieger Jan 2016

Age Differences In Cancer Treatment Decision Making And Social Support, Jessica Krok, Angela L. Palmer-Wackerly, Phokeng M. Dailey, Julianne C. Wojno, Janice L. Krieger

Department of Communication Studies: Faculty Publications

Objective: The aim of this study was to examine the decision-making (DM) styles of younger (18-39 years), middle-aged (40-59 years), and older (≥60 years) cancer survivors, the type and role of social support, and patient satisfaction with cancer treatment DM.

Method: Adult cancer survivors (N = 604) were surveyed using Qualtrics online software.

Results: Older adults reported significantly lower influence of support on DM than younger adults. The most common DM style for the age groups was collaborative DM with their doctors. Younger age was a significant predictor of independent (p < .05), collaborative with family (p < .001), delegated to doctor (p < .01), delegated to family (p < .001), and demanding (p < .001) DM styles.

Discussion: Despite having lower received social support in cancer …


The Repertoire Of Understanding: The Linguistic Patterning Of Repetition And Alignment Within Supportive Conversations, Kaitlin Emily Cannava Jan 2016

The Repertoire Of Understanding: The Linguistic Patterning Of Repetition And Alignment Within Supportive Conversations, Kaitlin Emily Cannava

LSU Doctoral Dissertations

This dissertation explores a fundamental feature of all human interaction, behavioral coordination. Since early work on motor mimicry, scholars of human communication have invested tremendous energy to discover patterns of behavioral adaptation and the impact these patterns have on individual and relational outcomes. Outcomes such as individual health and well-being, as well as relationship satisfaction and divorce are all contingent on the ability to adapt and coordinate actions (Niederhoffer & Pennebaker, 2002; Stehl et al., 2008; Kulesza et al., 2013; Ireland et al., 2011). Several decades of research have advanced our understanding of specific characteristics of supportive messages and their …