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- Rhetoric and Communication Studies Faculty Publications (15)
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Articles 1 - 30 of 35
Full-Text Articles in Social and Behavioral Sciences
Localizing Content: The Roles Of Technical & Professional Communicators And Machine Learning In Personalized Chatbot Responses, Daniel L. Hocutt, Nupoor Ranade, Gustav Verhulsdonck
Localizing Content: The Roles Of Technical & Professional Communicators And Machine Learning In Personalized Chatbot Responses, Daniel L. Hocutt, Nupoor Ranade, Gustav Verhulsdonck
School of Professional and Continuing Studies Faculty Publications
This study demonstrates that microcontent, a snippet of personalized content that responds to users’ needs, is a form of localization reliant on a content ecology. In contributing to users’ localized experiences, technical communicators should recognize their work as part of an assemblage in which users, content, and metrics augment each other to produce personalized content that can be consumed by and delivered through artificial intelligence (AI)-assisted technology.
Metaphors, Mental Models, And Multiplicity: Understanding Student Perception Of Digital Literacy, Jason Tham, Kenyan Degles Burnham, Daniel L. Hocutt, Nupoor Ranade, John Misak, Ann Hill Dunn, Isabel Pedersen, Jessica Lynn Campbell
Metaphors, Mental Models, And Multiplicity: Understanding Student Perception Of Digital Literacy, Jason Tham, Kenyan Degles Burnham, Daniel L. Hocutt, Nupoor Ranade, John Misak, Ann Hill Dunn, Isabel Pedersen, Jessica Lynn Campbell
School of Professional and Continuing Studies Faculty Publications
This study examines student perception of digital literacy from their engagement with the Fabric of Digital Life, a digital archive of emerging technologies. Through grounded theory analysis we identified the ways students make sense of an unfamiliar technology. Our results show students assign metaphors to understand a new digital platform, apply mental models transferred from previous conceptual domains onto new technologies, and express multiply-layered approaches that facilitated their digital literacy development––an indication for instructors to orient toward an expansive description of digital literacy that caters to student learning needs as well as their professional futures.
Feminist Praxis Of Comparative Rhetoric, Mari Lee Mifsud
Feminist Praxis Of Comparative Rhetoric, Mari Lee Mifsud
Rhetoric and Communication Studies Faculty Publications
Why is a feminist praxis necessary for a comparative study of rhetoric? What would a feminist praxis of comparative rhetoric do? mean? be? What can we come to know with a feminist praxis of comparative rhetoric? Offering first a critique of the idea of a comparative approach through feminist theories challenging binary epistemology and metaphorical meaning making, this essay proceeds to theorize a feminist praxis of comparative rhetoric. This feminist praxis engages the study of histories and theories of rhetoric across cultures by analyzing along intersectional lines of power exposing injustices and exploring potential for equity, decolonizing knowledge, and deconstructing …
Who’S Got My Back? Comparing Consumers’ Reactions Topeer‐Provided And Firm‐Provided Customer Support, Lan Jiang, Matthew O'Hern, Sara Hanson
Who’S Got My Back? Comparing Consumers’ Reactions Topeer‐Provided And Firm‐Provided Customer Support, Lan Jiang, Matthew O'Hern, Sara Hanson
Marketing Faculty Publications
This study demonstrates that when an individual encounters a product‐related problem, fellow consumers (i.e., one’s peers) have a unique advantage in providing social support to the affected consumer. Specifically, we find that social support can be a dominant driver of consumer satisfaction when the risk of customer defection is at its highest (i.e., following an unsuccessful attempt to solve the consumer’s problem). Using real‐world data from an online support community, a pilot study finds that if the problem that a consumer faces goes unsolved, satisfaction is greater when consumers receive peer‐provided versus firm‐provided support. Study 1 replicates this finding in …
To The Humanities: What Does Communication Studies Give?, Mari Lee Mifsud
To The Humanities: What Does Communication Studies Give?, Mari Lee Mifsud
Rhetoric and Communication Studies Faculty Publications
This special issue of Review of Communication presents new offerings of the study of communication, forging present and future humanities. This Introduction engages the six essays in this special issue—which extend and intersect across categories of the humanistic study of communication: communication philosophy and ethics, rhetorical theory, history, pedagogy, criticism, and digital humanities—to explore their contributions in defense of the humanities. Taken together, these essays explore the study of communication as (1) a resource for inquiring and exchanging with concepts, practices, and embodiments of difference, the other, and the posthuman; (2) a means of examining the ontological, epistemological, technological, existential, …
To The Humanities: What Does Communication Studies Give?, Mari Lee Mifsud
To The Humanities: What Does Communication Studies Give?, Mari Lee Mifsud
Rhetoric and Communication Studies Faculty Publications
This special issue of Review of Communication presents new offerings of the study of communication, forging present and future humanities. This Introduction engages the six essays in this special issue—which extend and intersect across categories of the humanistic study of communication: communication philosophy and ethics, rhetorical theory, history, pedagogy, criticism, and digital humanities—to explore their contributions in defense of the humanities. Taken together, these essays explore the study of communication as 1) a resource for inquiring and exchanging with concepts, practices, and embodiments of difference, the other, and the posthuman; 2) a means of examining the ontological, epistemological, technological, existential, …
The Sight And Site Of North Korea: Citizen Cartography's Rhetoric Of Resolution In The Satellite Imagery Of Labor Camps, Timothy Barney
The Sight And Site Of North Korea: Citizen Cartography's Rhetoric Of Resolution In The Satellite Imagery Of Labor Camps, Timothy Barney
Rhetoric and Communication Studies Faculty Publications
In recent years, satellite mapping of North Korea, especially of its labor camps, has become important forms of evidence of human rights violations, used by transnational advocacy groups to lobby to Western governments for change. A phenomenon of “citizen cartography” has emerged where non-expert humanitarian actors use commercially available software like Google Earth to “infiltrate” the borders of North Korea. This essay interrogates the politics of seeing that takes place in creating the site and sight of North Korea by citizen cartographers, and historicizes these processes of seeing in Cold War and post-Cold War visual culture. Specifically, citizen cartography of …
Political Advantage, Disadvantage, And The Demand For Partisan News, Allison M.N. Archer
Political Advantage, Disadvantage, And The Demand For Partisan News, Allison M.N. Archer
Jepson School of Leadership Studies articles, book chapters and other publications
In this article, I argue that the national political environment can meaningfully affect variation in aggregate demand for partisan media. I focus on the relationship between the political context—namely, political advantage and disadvantage derived from elections—and media demand in the form of partisan newspaper circulations. Using a data set that characterizes the partisan slant of local newspapers and their circulation levels between 1932 and 2004, I find that when parties are electorally advantaged in presidential contests, demand for their affiliated newspapers decreases relative to demand for papers affiliated with disadvantaged parties. I uncover evidence of similar patterns in a case …
Shahan Mufti - Edward C. And Mary S. Peple Library Lecture, Shahan Mufti
Shahan Mufti - Edward C. And Mary S. Peple Library Lecture, Shahan Mufti
Journalism Faculty Publications
Professor Shahan Mufti, Associate Professor of Journalism, is the author of The Faithful Scribe: A Story of Islam, Pakistan, Family, and War, published in 2013 by Other Press. The Faithful Scribe is deeply relevant to the world and to our campus today and the book was chosen as the 2017-2018 “One Book” for the university campus. On February 18, 2018, Professor Mufti delivered the university's Edward C. and Mary S. Peple Library Lecture for the One Book, One Richmond Program culminating event. The lecture text is available by using the above download button.
On Network, Mari Lee Mifsud
On Network, Mari Lee Mifsud
Rhetoric and Communication Studies Faculty Publications
From Homeric to Hellenistic cultures, we are given a robust vocabulary of networking. We have terms for "nets;' for "work;' and for "network:' Each term gives rise to yet another nuance of the role network plays in being human. In this section on lexical network, I present these terms in a catalog form as an homage to archaic Homeric rhetoric. Homer's catalogs are plentiful in the epics, his catalog of ships being particularly well known. Homeric catalogs call attention to their items. Catalogs circulate well and are an aid to remembering the past, as ever-present. The catalog of "network" I …
Do Muslim Village Girl’S Need Saving?: Critical Reflections On Gender And The Suffering Child In International Aid, Rania Kassab Sweis
Do Muslim Village Girl’S Need Saving?: Critical Reflections On Gender And The Suffering Child In International Aid, Rania Kassab Sweis
Sociology and Anthropology Faculty Publications
In her chapter, "Do Muslim Village Girl’s Need Saving?: Critical Reflections on Gender and the Suffering Child in International Aid," Dr. Rania Sweis poses the following questions: What does it mean when powerful actors in western based international NGOs recognize the Muslim village girl as the ultimate savable victim'? What gendered and racialized logics arc at play in this category's strategic deployment, and what arc their tangible effects for both NGOs and village girls who receive aid'? She argues that large-scale international aid projects that aim to speak for, uplift and save Muslim village girls in Egypt and other countries …
Changing Owners, Changing Content: Does Who Owns The News Matter For The News?, Allison M.N. Archer, Joshua D. Clinton
Changing Owners, Changing Content: Does Who Owns The News Matter For The News?, Allison M.N. Archer, Joshua D. Clinton
Jepson School of Leadership Studies articles, book chapters and other publications
The press is essential for creating an informed citizenry, but its existence depends on attracting and maintaining an audience. It is unclear whether supply-side effects – including those dictated by the owners of the media – influence how the media cover politics, yet this question is essential given their abilities to set the agenda and frame issues that are covered. We examine how ownership influences media behavior by investigating the impact of Rupert Murdoch’s purchase of the Wall Street Journal (WSJ) in August 2007. We collect data on every front-page story and editorial for 27 months, and we …
Communicating Mobility And Technology: A Material Rhetoric For Persuasive Transportation (Book Review), Daniel L. Hocutt
Communicating Mobility And Technology: A Material Rhetoric For Persuasive Transportation (Book Review), Daniel L. Hocutt
School of Professional and Continuing Studies Faculty Publications
Humans are so enmeshed in mobility systems that they identify with themselves through those systems. In Communicating Mobility and Technology: A Material Rhetoric for Persuasive Transportation, Ehren Pflugfelder (2017) uses the term "automobility" to describe both "the specific kinds of mobility afforded by independent, automobile-related movement technologies" and "the complex cultural, bodily, technological, and ecological ramifications of our dependence on separate mobility technologies" (p. 4). Given identities enmeshed in ecologies of systems involving human and nonhuman actors through which transportation emerges, automobility is described as a "wicked problem" to be solved, in part, by technical communicators and communication designers naming …
Criticism On The Map, Timothy Barney
Criticism On The Map, Timothy Barney
Rhetoric and Communication Studies Faculty Publications
On the evening of November 9, 1989, thousands stormed the entry points of the wall marking the historic split between West Berlin and East Berlin, the archetypal symbol of the bipolar Cold War. Meanwhile, President George H.W. Bush sat with Secretary of State James Baker, fielding questions from reporters in the Oval Office. On his desk, a binder of briefing information was opened to a standard State Department map of Cold War Germany. Throughout the hastily arranged press conference, the president often gestured toward the map, even tapping on it to emphasize his points about a "whole and free Europe" …
Citizen Havel And The Construction Of Czech Presidentiality, Timothy Barney
Citizen Havel And The Construction Of Czech Presidentiality, Timothy Barney
Rhetoric and Communication Studies Faculty Publications
Václav Havel had two eventful terms as the first democratic president of the Czech Republic. The documentary Citizen Havel is one rhetorical artifact that captures the way a new democracy and its attendant executive power is constructed consciously in real time in a political culture where such a tradition has largely not existed. Culled from ten years of fly-on-the-wall-style footage, Citizen Havel captures the tensions between the constitutional expectations of the Czech presidency and Havel's own extraconstitutional interpretations of executive power. Ultimately, this essay argues that Citizen Havel is one influential representation of how Czech “presidentiality” during the post-communist transition …
A More Perfect European Union?: The Transnational Networks Of The European Union’S Embassy Open House In Washington, D.C., Timothy Barney
A More Perfect European Union?: The Transnational Networks Of The European Union’S Embassy Open House In Washington, D.C., Timothy Barney
Rhetoric and Communication Studies Faculty Publications
Annually, the Delegation of the European Union (EU) in Washington, D.C., holds an embassy open house day for its 27 member nations to celebrate European culture and educate tourists on the functions of EU politics and international relations. Amidst an ongoing debt crisis and a continuing exploration of its identity as a supranational entity, “Embassy Day” affords an opportunity to see the EU as a spatial network uneasily caught in the tensions between the often nostalgic nationalism of its constituent countries and the future-oriented technocratic transnationalism of its composite alliance. By analyzing the cultural artifacts of Embassy Day from its …
How Do Leaders Lead? Through Social Influence, Donelson R. Forsyth
How Do Leaders Lead? Through Social Influence, Donelson R. Forsyth
Jepson School of Leadership Studies articles, book chapters and other publications
This chapter considers leadership to be a social influence process that derives from multifarious sources, manifests itself in a variety of forms, and generates outcomes both extraordinary and commonplace. However, it cuts through some of influence’s complexities by distinguishing between two oft-contrasted forms of influence: the direct and the indirect (Falbo, 1977; Kipnis, 1984). Military leaders, as legitimate authorities in the services, can and do issue orders to subordinates who are duty-bound to follow those orders. Politicians speak directly to their constituents, explaining their policies and asking for support. Team leaders identify the subtasks that must be completed by the …
The Politics Of Memory, Nicole Maurantonio
The Politics Of Memory, Nicole Maurantonio
Rhetoric and Communication Studies Faculty Publications
This chapter considers the definitional and disciplinary politics surrounding the study of memory, exploring the various sites of memory study that have emerged within the field of communication. Specifically, this chapter reviews sites of memory and commemoration, ranging from places such as museums, monuments, and memorials, to textual forms, including journalism and consumer culture. Within each context, this chapter examines the ways in which these sites have interpreted and reinterpreted traumatic pasts bearing great consequence for national identity. It concludes with a discussion of the challenges set forth by new media for scholars engaging in studies of the politics of …
Made In Germany: Integration As Inside Joke In The Ethno-Comedy Of Kaya Yanar And Bülent Ceylan, Kathrin M. Bower
Made In Germany: Integration As Inside Joke In The Ethno-Comedy Of Kaya Yanar And Bülent Ceylan, Kathrin M. Bower
Languages, Literatures, and Cultures Faculty Publications
As the largest “foreign” population in Germany, Turkish immigrants have been the primary target for concerns about integration and the impact of immigration on German culture. Since the founding of the first Turkish German cabaret in 1985 by Şinasi Dikmen and Muhsin Omurca, the misconceptions and one-sided expectations associated with integration have been played, parodied, and satirized by Turkish German performers. As producers of contemporary ethno-comedy, Kaya Yanar and Bülent Ceylan appeal to mass audiences with a new approach, inverting questions of integration by creating communities through laughter in which audiences are at once in on the joke and its …
"It Could Have Been Me": The 1983 Death Of A Nyc Graffiti Artist, Erik Nielson
"It Could Have Been Me": The 1983 Death Of A Nyc Graffiti Artist, Erik Nielson
School of Professional and Continuing Studies Faculty Publications
"It could have been me. It could have been me."
These were the words uttered by painter Jean-Michel Basquiat, who was deeply shaken after he heard the story of a black graffiti artist who was beaten to death by New York City police. Seeing his own life reflected in the death of a fellow artist, Basquiat went on to create Defacement (The Death of Michael Stewart), not only to commemorate the young man's death, but also to challenge the state-sanctioned brutality that men of color could face for pursuing their art in public spaces.
An Assignment From Our Students: An Undergraduate View Of The Historical Profession, Edward L. Ayers
An Assignment From Our Students: An Undergraduate View Of The Historical Profession, Edward L. Ayers
History Faculty Publications
The students confidently measured the world through what they knew, and what they knew was popular culture. That culture, often electronic in one way or another, was more pervasive and powerful than anything else they had experienced, including school. The only history books most had seen were high school textbooks, books they universally detested. The students, not surprisingly, liked the idea that historical understanding arrives in many forms
Pay In Nonprofits, Kevin F. Hallock
Pay In Nonprofits, Kevin F. Hallock
Economics Faculty Publications
In the US, April 21-April 27 is National Volunteer Week, a time to recognize all those who work without pay to support important missions or causes championed by nonprofits. Many of the issues that come up when designing pay systems in for-profits (strategy, internal equity, performance, motivation, fairness, transparency, etc.) are as important to consider in nonprofits as they are in for-profits. But some of the facts and issues differ. Using a sample of data from the 2000 US Census of Population about approximately 3 million people between the ages of 16 and 65 who worked full year and full …
A More-Radical Online Revolution, Edward L. Ayers
A More-Radical Online Revolution, Edward L. Ayers
History Faculty Publications
Whatever the discipline, the new online world must find ways to help create new knowledge. Online education cannot run indefinitely, as it does now, on borrowed intellectual capital, disseminating what we already know. Higher education takes its energy, its purpose, from a charged circuit between teaching and research, between sharing knowledge and making knowledge. New forms of teaching must be able to generate new ideas.
Anticipating Happiness In A Future Negotiation: Anticipated Happiness, Propensity To Initiate A Negotiation, And Individual Outcomes, Dejun Tony Kong, Ece Tuncel, Judi Mclean Parks
Anticipating Happiness In A Future Negotiation: Anticipated Happiness, Propensity To Initiate A Negotiation, And Individual Outcomes, Dejun Tony Kong, Ece Tuncel, Judi Mclean Parks
Jepson School of Leadership Studies articles, book chapters and other publications
We examined the role of anticipated happiness in negotiation settings. Anticipated happiness is the happiness that individuals expect to experience in the future if certain events do or do not occur. In two studies, we tested the argument that anticipated happiness initiates an approach goal, leading individuals to promote economic interests. Study 1 revealed that anticipated happiness was positively related to the propensity to initiate a negotiation, mediated by an approach goal. In Study 2, we found that anticipated happiness about reaching the target value increased the individual negotiation outcome, mediated by actual target value. Our studies provide insight into …
Unruly Bodies: The Rhetorical Domestication Of Twenty-First Century Veterans Of War, Paul Achter
Unruly Bodies: The Rhetorical Domestication Of Twenty-First Century Veterans Of War, Paul Achter
Rhetoric and Communication Studies Faculty Publications
Veterans of wars in Afghanistan and Iraq with visually identifiable injuries possess ‘‘unruly’’ bodies that render the story of war in efficient, emotional terms. The injured veteran’s explicit connection of war with injury motivates state and mainstream news discourse that domesticates veterans’ bodies, managing representations of injured veterans through three dominant strategies. First, dominant discourses invoke veterans’ bodies as metonymy of the nation-state at war*bodily well-being operates as a metonym for both the nation’s health and for the condition of the war. Second, veterans are domesticated by strategic placement in contexts that regulate their range of movement, especially amputees, who …
Lincoln's America 2.0, Edward L. Ayers
Lincoln's America 2.0, Edward L. Ayers
History Faculty Publications
For most people at the time, far from battles or capitals, the Civil War arrived in long gray columns of text. A new system of telegraph stations, railroads, and press organizations spread words with unprecedented speed and in enormous quantity. Reports form the battlefield poured out in brief messages and long torrents, editorials commenting on every event and utterance. Even generals and presidents understood the shape and meaning of the Civil War through print.
Comedy In Unfunny Times: News Parody And Carnival After 9/11, Paul Achter
Comedy In Unfunny Times: News Parody And Carnival After 9/11, Paul Achter
Rhetoric and Communication Studies Faculty Publications
Comedy has a special role in helping societies manage crisis moments, and the U.S. media paid considerable attention to the proper role of comedy in public culture after the 9/11 tragedies. As has been well documented, many popular U.S. comic voices were paralyzed in trying to respond to 9/11 or disciplined by audiences when they did. Starting with these obstacles in mind, this essay analyzes early comic responses to 9/11, and particularly those of the print and online news parody The Onion, as an example of how “fake” news discourse could surmount the rhetorical chill that fell over public …
The Unbearable Lightness Of Debating: Performance Ambiguity And Social Influence, Matthew B. Kugler, George R. Goethals
The Unbearable Lightness Of Debating: Performance Ambiguity And Social Influence, Matthew B. Kugler, George R. Goethals
Jepson School of Leadership Studies articles, book chapters and other publications
This chapter considers three sets of studies on how social influence affects perceptions of candidates' performances in presidential debates. The first set shows that perceptions are influenced markedly by the reactions of peers watching the debate at the same time or by televised audiences shown on broadcast debates. The second set shows that expectations created by news accounts prior to debates also have significant impact and that different kinds of news accounts affect different viewers in distinct ways. Individuals with a high need for cognition respond well to more complicated messages that advance some reason as to why an apparently …
Language, Racism, And Ethnicity, Thomas Paul Bonfiglio
Language, Racism, And Ethnicity, Thomas Paul Bonfiglio
Languages, Literatures, and Cultures Faculty Publications
While ethnic prejudices can be expressed in and through language, they are not, however, intrinsically linguistic in nature. They are, instead, supralinguistic concepts that become disguised as linguistic ones and imported into the theater of language. The pathways that facilitate this importation have been made by the repeated interconnections between the concept of language and the concept of race. In other words, language in the service of racism and ethnocentrism cannot occur without conceptualizing language and race in similar ways. Accordingly, the identification of language with race is not possible without the genetic misprisions that create the myth of race …
"Being A Part And Being Apart": A Dialectical Perspective On Group Communication, Scott D. Johnson, Lynette M. Long
"Being A Part And Being Apart": A Dialectical Perspective On Group Communication, Scott D. Johnson, Lynette M. Long
Rhetoric and Communication Studies Faculty Publications
In recent years, interpersonal communication scholars have begun studying and theorizing about personal relationships through the lens of dialectical theory. This metatheoretical perspective highlights the mutually defining and processual nature of dialectical tensions that exist within, and form the context of, interpersonal relations. The application of dialectical theory to the study of interpersonal communication has engendered innovative scholarship that has recast theoretical assumptions, proposed alternative means for understanding and assessing relationships, and encouraged methodological eclecticism. To date, however, little systematic effort has been made to apply a dialectical perspective to the study of group communication. The purpose of this essay …