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Social and Behavioral Sciences Commons™
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- Keyword
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- Administrative agencies ; Agenda setting theory (communication); Developing countries; Economic development; Federal government; Government productivity; Organizational effectiveness; Social policy; Strategic planning (1)
- Administrative agencies; Organizational change; Public administration; Trust (1)
- Business communication; Communication in public administration; Communicative competence; Oral communication; Lecturers; Sincerity (1)
- Communication (1)
- Customer relations (1)
Articles 1 - 5 of 5
Full-Text Articles in Social and Behavioral Sciences
Organizational Credibility Counts, Christine G. Springer
Organizational Credibility Counts, Christine G. Springer
Public Policy and Leadership Faculty Publications
As economic stressors increase and voting participation decreases, it is important for public administrators to find ways to minimize the negative consequences of distrust in government and to rebuild credibility by making the necessary changes to organizational culture, improving business practices, working with the media to build new more positive relationships, and by accentuating the good news about progress made. Events like Hurricane Katrina tragically teach us how long lasting one negative event can truly be because it is truly a disaster not only for those directly affected but also for those indirectly involved due to its negative affect on …
Strategically Managing Resources And Revenue, Christine G. Springer
Strategically Managing Resources And Revenue, Christine G. Springer
Public Policy and Leadership Faculty Publications
The author reflects on the use of strategic management in the success of the United States Postal Service. She states that the U.S. Postal Service has used the breakthrough productivity scheme to reduce mail-processing costs and address retail locations and bulk-mail areas. She believes that the service is committed in gaining sustained success through the scheme and in serving its customers effectively.
Managing Through Strategic Agendas, Christine G. Springer
Managing Through Strategic Agendas, Christine G. Springer
Public Policy and Leadership Faculty Publications
The author discusses the development of the Balanced Scorecard and strategic agendas on solving social and economic problems by the government. She stated reasons why organizations or countries choose to establish strategic agendas, such as it helps develop a vision, serves as a framework for monitoring government and nonprofit performance, and develops political platform. She concluded that its establishment is vital to success in developing countries and in the federal system of government.
Making The Message Matter, Christine G. Springer
Making The Message Matter, Christine G. Springer
Public Policy and Leadership Faculty Publications
The article provides tips on how to make effective communication in business and political office. According to the author, speakers should be sincere and consistent in delivering their messages to ensure that the public has grasped the given information. It also mentions the need to use sound and texture to make the message more memorable and inspiring.
Communication Counts, Christine G. Springer
Communication Counts, Christine G. Springer
Public Policy and Leadership Faculty Publications
The author discusses the necessity of communications in a business setting. She cited the implementation of Plain Talk by the Annie E. Cassey Foundation which proves the fact that policy works best when decision makers, community residents and citizen customers communicate effectively. She also revealed that to surely achieve success in the business, it is suggested to never underestimate the emotional power of human nature and build a sense of community through continual communication.