Social and Behavioral Sciences Commons^™

Development Of A Web-Based Student Enquiry System: Integration Of Ontology And Case-Based Reasoning, Sim Lau, Seung Hwan Kang

Dr Sim Kim Lau

No abstract provided.

The Development Of A User Self-Help Knowledge Management System For Help Desk: Deployment Of Knowledge Management Approach And Software Agent Technology, Kar Yin Leung, Sim K. Lau

Dr Sim Kim Lau

Most help desks have admitted their call volume has increased in the past decade while “help unavailable when needed” is the major reason for service delivery failure and user dissatisfaction. The habit of calling help desk for simple problems has prompted the investigation of transferring part of first-level troubleshooting duty from help desk to user. This research proposes the development of user self-help knowledge management system that allows user to solve simple and routine technical enquiries. The proposed approach incorporates software agent to allow autonomous handling of enquiries so that the most appropriate solution and user communication can be facilitated.

A Strategic Information System Perspective For The Adoption Of E-Commerce In Smes, Sim Lau

Dr Sim Kim Lau

No abstract provided.

An Ontology-Based Knowledge Management System To Handle Queries In It Help Desk, Kar Yin Leung, Sim Lau

Dr Sim Kim Lau

No abstract provided.

Development Of A Web-Based Student Enquiry System: Integration Of Ontology And Cbr, Sim K. Lau, Seung Hwan Kang

Dr Sim Kim Lau

This paper discusses the development o f a web-based student enquiry system using techniques in case-based reasoning combined with advances in ontology. The system functions as an online enquiry front-desk to allow prospective students to fin d out if they are eligible for admission to a post-graduate course in an Australian University. Ontology is applied in the system to ensure explicit specifications of concept and definition of terminology can be achieved in the web-based system. The system applies case-based reasoning technique to handle the query.

Implementation Of An Integrated Accounting And Cost Management System Using Sap System: A Field Study, Sudhir C. Lodh, Michael J. Gaffikin

Michael Gaffikin

Not only are in-depth (theoretically informed) longitudinal (reflexive) field studies few and far between, it has been argued in those studies that little is known about the design and implementation of accounting and information systems that operate in today's world-class organizations. Using such an approach this study seeks to illustrate and analyse the implementation processes of an integrated accounting and cost management system using the SAP system at a major steel producer in Australia. It is demonstrated that the technical design of the system is only a part of the implementation process. Keeping 'actor-networks' in line and managing change including …

Bridging Silos, Improving Systems, Deidre Johnson, Phillip Chung, Jennifer Schroeder, Judith Meyers

The Foundation Review

· Systems that provide services to children tend to operate in silos; foundations can play a role in helping bridge these silos by supporting “systems building” efforts.

· Using examples from two foundations and two communities, this article explores the challenges and lessons learned in systems building work.

· Educating grantees and other community members about systems and systems building is a critical first step in the process.

· Supporting systems building requires an iterative process and foundations should continuously reinforce the importance of systems building activities.