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The Sidelining Of Top It Executives In The Governance Of Outsourcing: Antecedents, Power Struggles, And Consequences, Subrata Chakrabarty, Dwayne Whitten
The Sidelining Of Top It Executives In The Governance Of Outsourcing: Antecedents, Power Struggles, And Consequences, Subrata Chakrabarty, Dwayne Whitten
Subrata Chakrabarty
This study attempts to highlight the paradoxical aspects of top management power contests within customer firms that outsource information technology (IT) work. Intraorganizational power theory forms the overarching theoretical basis for this study. The focus is on the antecedents and consequences of the relative power of business executives (Chief Executive Officer, Chief Financial Officer, and Chief Operating Officer) versus IT executives (Chief Information Officer, Head of IT) in the governance of IT outsourcing. Evidence from a field survey supports the existence of a paradox. When a firm's financial performance has been poor and the firm did not have a sizeable …