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University of Nevada, Las Vegas
UNLV Theses, Dissertations, Professional Papers, and Capstones
Employee health promotion; Hotel front desk personnel — Health and hygiene; Job stress; Work environment
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Creating A Wellness Program For Hotel Front Desk Employees, Karima Abdel-Moty
Creating A Wellness Program For Hotel Front Desk Employees, Karima Abdel-Moty
UNLV Theses, Dissertations, Professional Papers, and Capstones
The majority of hotel front desk employees fulfill their job demands in generally similar ways, in terms of workplace conditions. The demanding and hectic nature of this job results in very tangle physical and emotional effects on the employee. Through an analysis of current literature, guidelines on implementing a wellness program suited specifically for hotel front desk employees will be created. Through successful implementation of an employee wellness program, management will be able to provide effective job resources that will result in engaged front desk employees, and consequently, higher levels of customer service, productivity, and profitability.