Social and Behavioral Sciences Commons^™

How To Improve An Existing Training Program, Joseph Morgan

IPS/BAS 495 Undergraduate Capstone Projects

Increasing the effectiveness of any training program is an ongoing undertaking that may require refinement year after year. The purpose of this MDS Capstone Project is to increase the effectiveness of our agent community, as well as our internal staff, when it comes to identifying missing information during the implementation process of a new group that is being on-boarded for health insurance. Missing information, errors, and inaccurate information can lead to delays when on-boarding a new group. These delays may also lead to increase workloads, increased cost through employee’s having to work overtime, and upset customers. Restructuring this training program, …