Social and Behavioral Sciences Commons^™

Records Management Practices To Improve Efficiency And Service Delivery At Qalakabusha And Westville Correctional Facilities, Lungelo S. Mbatha, Lungile Luthuli

Library Philosophy and Practice (e-journal)

The management of records is an important function in correctional facilities as it improves accountability, safety, security and accessibility of records pertaining to offenders and the various programmes provided. The inadequate management of records however is a wide spread issue in most South African correctional facilities, as evidenced by maladministration and the loss of important offender records. This study was conducted to ascertain the records management practices of two correctional facilities in South Africa in the province of KwaZulu-Natal. The research was conducted at Qalakabusha and Westville correctional facilities with the purpose of finding out the types of records kept, …