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Identifying Perceived Barriers To Monitoring Service Quality Among Substance Abuse Treatment Providers In South Africa, Bronwyn Myers, Zainoisa Petersen, Rehana Kader, J Randy Koch, Ron Manderscheid, Rajen Govender, Charles Dh Parry

Psychology Publications

Background

A performance measurement system is planned for South African substance abuse treatment services. Provider-level barriers to implementing these systems have been identified in the United States, but little is known about the nature of these barriers in South Africa. This study explored the willingness of South African substance abuse treatment providers’ to adopt a performance measurement system and perceived barriers to monitoring service quality that would need to be addressed during system development.

Methods

Three focus group discussions were held with treatment providers from two of the nine provinces in South Africa. These providers represented the diverse spread of …