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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
An Investigation Of Agricultural Crisis Communications Via Social Media, Courtney Gibson, Erica Irlbeck, Courtney Meyers, Cindy Akers, Peggy Price
An Investigation Of Agricultural Crisis Communications Via Social Media, Courtney Gibson, Erica Irlbeck, Courtney Meyers, Cindy Akers, Peggy Price
Journal of Applied Communications
How an agricultural organization handles the way the media reports a crisis can have an impact on the public’s perceptions of the organization, and sometimes the industry as a whole. The popularity of social media outlets as a venue for disseminating and gathering information and news makes the use of social media surrounding agricultural crises an important topic to investigate (Glynn, Huge, & Hoffman 2012; Hermida, 2010). A qualitative case study was conducted to investigate the use of social media tools during an agricultural crisis. The participants – communications directors, social media managers, and individuals with a close connection to …
A Comparative Content Analysis Of News Stories And Press Releases During The 2015 Blue Bell Ice Cream Recall, Brandyl Brooks Calley, Courtney Meyers, Courtney Gibson, Erica Irlbeck
A Comparative Content Analysis Of News Stories And Press Releases During The 2015 Blue Bell Ice Cream Recall, Brandyl Brooks Calley, Courtney Meyers, Courtney Gibson, Erica Irlbeck
Journal of Applied Communications
In 2015, Blue Bell Creameries had its first recall in the company’s history. Blue Bell issued a voluntary recall of all of its ice cream products after Listeria was detected and was linked to 10 illnesses that resulted in three deaths. With the theoretical framework of framing and Situational Crisis Communication Theory, the purpose of this study was to explore how this recall was presented in company press releases and news media coverage to determine what crisis communication strategies Blue Bell implemented and how the media presented that information. This study was a content analysis of 23 press releases from …