Open Access. Powered by Scholars. Published by Universities.®
Physical Sciences and Mathematics Commons™
Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 6 of 6
Full-Text Articles in Physical Sciences and Mathematics
Ai And The Future Of Work: What We Know Today, Steven M. Miller, Thomas H. Davenport
Ai And The Future Of Work: What We Know Today, Steven M. Miller, Thomas H. Davenport
Research Collection School Of Computing and Information Systems
To contribute to a better understanding of the contemporary realities of AI workplace deployments, the authors recently completed 29 case studies of people doing their everyday work with AI-enabled smart machines. Twenty-three of these examples were from North America, mostly in the US. Six were from Southeast Asia, mostly in Singapore. In this essay, we compare our findings on job and workplace impacts to those reported in the MIT Task Force on the Work of the Future report, as we consider that to be the most comprehensive recent study on this topic.
Measuring Data Collection Diligence For Community Healthcare, Galawala Ramesha Samurdhi Karunasena, M. S. Ambiya, Arunesh Sinha, R. Nagar, S. Dalal, Abdullah. H., D. Thakkar, D. Narayanan, M. Tambe
Measuring Data Collection Diligence For Community Healthcare, Galawala Ramesha Samurdhi Karunasena, M. S. Ambiya, Arunesh Sinha, R. Nagar, S. Dalal, Abdullah. H., D. Thakkar, D. Narayanan, M. Tambe
Research Collection School Of Computing and Information Systems
Data analytics has tremendous potential to provide targeted benefit in low-resource communities, however the availability of highquality public health data is a significant challenge in developing countries primarily due to non-diligent data collection by community health workers (CHWs). Our use of the word non-diligence here is to emphasize that poor data collection is often not a deliberate action by CHW but arises due to a myriad of factors, sometime beyond the control of the CHW. In this work, we define and test a data collection diligence score. This challenging unlabeled data problem is handled by building upon domain expert’s guidance …
Artificial Intelligence And Work: Two Perspectives, Steven Miller, Thomas H. Davenport
Artificial Intelligence And Work: Two Perspectives, Steven Miller, Thomas H. Davenport
Research Collection School Of Computing and Information Systems
One of the most important issues in contemporary societies is the impact of intelligent technologies on human work. For an empirical perspective on the issue, we recently completed 30 case studies of people collaborating with AI-enabled smart machines. Twenty-four were from North America, mostly in the US. Six were from Southeast Asia, mostly in Singapore. We compare some of our observations to one of the broadest academic examinations of the issue. In particular, we focus on our case study observations with regard to key findings from the MIT Task Force on the Work of the Future report.
Grand-Vision: An Intelligent System For Optimized Deployment Scheduling Of Law Enforcement Agents, Jonathan Chase, Tran Phong, Kang Long, Tony Le, Hoong Chuin Lau
Grand-Vision: An Intelligent System For Optimized Deployment Scheduling Of Law Enforcement Agents, Jonathan Chase, Tran Phong, Kang Long, Tony Le, Hoong Chuin Lau
Research Collection School Of Computing and Information Systems
Law enforcement agencies in dense urban environments, faced with a wide range of incidents to handle and limited manpower, are turning to data-driven AI to inform their policing strategy. In this paper we present a patrol scheduling system called GRAND-VISION: Ground Response Allocation and Deployment - Visualization, Simulation, and Optimization. The system employs deep learning to generate incident sets that are used to train a patrol schedule that can accommodate varying manpower, break times, manual pre-allocations, and a variety of spatio-temporal demand features. The complexity of the scenario results in a system with real world applicability, which we demonstrate through …
A Smarter Way To Manage Mass Transit In A Smart City: Rail Network Management At Singapore’S Land Transport Authority, Steven M. Miller, Thomas H. Davenport
A Smarter Way To Manage Mass Transit In A Smart City: Rail Network Management At Singapore’S Land Transport Authority, Steven M. Miller, Thomas H. Davenport
Research Collection School Of Computing and Information Systems
There is no widely agreed upon definition of a supposed “Smart City.” Yet, when you see city employees — in this case city-state employees — working in what are obviously smarter ways, “you know it when you see it.” One such example of a smarter way to work in a smart city setting is the way that employees of the Land Transport Authority (LTA) in Singapore are using a new generation of data driven, AI-enabled support systems to manage the city’s urban rail network. We spoke to LTA officers Kong Wai, Ho (Director of Integrated Operations and Planning) and Chris …
The Value Of Humanization In Customer Service, Yang Gao, Huaxia Rui, Shujing Sun
The Value Of Humanization In Customer Service, Yang Gao, Huaxia Rui, Shujing Sun
Research Collection School Of Computing and Information Systems
As algorithm-based agents become increasingly capable of handling customer service queries, customers are often uncertain whether they are served by humans or algorithms, and managers are left to question the value of human agents once the technology matures. The current paper studies this question by quantifying the impact of customers' enhanced perception of being served by human agents on customer service interactions. Our identification strategy hinges on the abrupt implementation by Southwest Airlines of a signature policy, which requires the inclusion of an agent's first name in responses on Twitter, thereby making the agent more humanized in the eyes of …