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- Business Modelling (1)
- Call center (1)
- Credit history (1)
- Credit information system (1)
- Credit score (1)
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- E-customer relationship management (1)
- Fuzzy Cognitive Maps (1)
- ICT (1)
- IT (1)
- Insurance industry (1)
- Internal control system; internal audit function; governance; lines of defence; risk management (1)
- Management Systems (1)
- Non –performing loans (1)
- Outsourcing (1)
- Queueing Models (1)
- Shareholders (1)
- Simulation (1)
Articles 1 - 6 of 6
Full-Text Articles in Physical Sciences and Mathematics
Some Principles For Banks’ Internal Control System In Albania, Artur Ribaj
Some Principles For Banks’ Internal Control System In Albania, Artur Ribaj
UBT International Conference
Internal control involves everything that controls risks to a bank. The objectives of internal control as a system relate to the reliability of financial reporting, timely feedback on the achievement of operational or strategic goals, and compliance with laws and regulations. The objectives of internal control at a specific transaction level refer to the actions taken to achieve the target within the allowed limit of risk. An effective internal control system reduces process variation, leading to more predictable outcomes. There are some important documents for regulating the internal control system as such: The Directive 2006/43/EC “On statutory audits of annual …
Credit Information System In Albania, Valbona Çinaj, Bashkim Ruseti
Credit Information System In Albania, Valbona Çinaj, Bashkim Ruseti
UBT International Conference
The booming lending period and many lenders (16 banks and 21 non-bank financial Institutions in Albania) brought about unprecedented competition in credit markets within Albania. Economists usually view lending and competition favorably, but in Albania resulted in a number of unforeseen non-performing loans. Findings report increased problems of borrower over-indebtedness, reduced loan repayment incentives, and growing debts for lenders (Campion 2001; McIntosh and Wydick 2005). The weakening performance of lenders is due in part to the absence of information sharing in these markets. Because growing numbers of lenders (banks and non-bank financial Institutions in Albania) increase the level of asymmetric …
It Outsourcing, Besnik Skenderi, Diamanta Skenderi
It Outsourcing, Besnik Skenderi, Diamanta Skenderi
UBT International Conference
Businesses, shareholders and all other interested parties (Custom, Tax Administration and Customers) require just in time information regarding profit, price, stock and support. Businesses have responded to those requests with implementation of IT (Information Technology) infrastructure, but implementation of advanced IT system infrastructure has created cost for shareholder and there was immediate need to recruit and to train existing staff. With this step, management focus was oriented in non-strategic processes, and for the implementation and managing of those processes, the management did not have necessary skills, due to this reason many companies in US, Europe and Asia have started to …
E-Customer Relationship Management In Insurance Industry In Albania, Evelina Bazini
E-Customer Relationship Management In Insurance Industry In Albania, Evelina Bazini
UBT International Conference
E- Customer relationship management is an issue that every company, large or small must take in some way. Handled well, a CRM strategy can deliver significant benefits for companies and customers. Interaction with customers, in particular, has been enhanced and organizations who wish to remain competitive have started to implement CRM programmes and techniques in order to develop closer relations with their customers and to develop a better understanding of their needs. At the same time, the use of e-commerce techniques in CRM allows insurance organizations to identify customers, monitor their habits and use of information, and deliver them improved …
Modelling Business And Management Systems Using Fuzzy Cognitive Maps: A Critical Overview, Peter P. Groumpos
Modelling Business And Management Systems Using Fuzzy Cognitive Maps: A Critical Overview, Peter P. Groumpos
UBT International Conference
A critical overview of modelling Business and Management (B&M) Systems using Fuzzy Cognitive Maps is presented. A limited but illustrative number of specific applications of Fuzzy Cognitive Maps in diverse B&M systems, such as e business, performance assessment, decision making, human resources management, planning and investment decision making processes is provided and briefly analyzed. The limited survey is given in a table with statics of using FCMs in B&M systems during the last 15 years. The limited survey shows that the applications of Fuzzy Cognitive Maps to today’s Business and Management studies has been steadily increased especially during the last …
Performance Indicators Analysis Inside A Call Center Using A Simulation Program, Ditila Ekmekçiu, Markela Muça, Adrian Naço
Performance Indicators Analysis Inside A Call Center Using A Simulation Program, Ditila Ekmekçiu, Markela Muça, Adrian Naço
UBT International Conference
This paper deals with and shows the results of different performance indicators analyses made utilizing the help of Simulation and concentrated on dimensioning problems of handling calls capacity in a call center. The goal is to measure the reactivity of the call center’s performance to potential changes of critical variables. The literature related to the employment of this kind of instrument in call centers is reviewed, and the method that this problem is treated momentarily is precisely described. The technique used to obtain this paper’s goal implicated a simulation model using Arena Contact Center software that worked as a key …