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Information Brokerage - A New Approach Using Knowledge Management, Robert Loew
Information Brokerage - A New Approach Using Knowledge Management, Robert Loew
Theses
Traditional knowledge management attempts to store the total enterprise knowledge into IT related structures, but knowledge management strategies should focus also on people and organisations and not just on technology.
This can be addressed in part by communicating knowledge between people, in and across organisations. Such communication focuses on the development and exchange of people’s experience.
This thesis introduces a hybrid knowledge management solution consisting of an automated system that includes people: employees, experts and Knowledge Brokers (KB). The hybrid concept supports the identification of suitable people for certain topics of discussion. Further, it supports the knowledge communication process by …