Physical Sciences and Mathematics Commons^™

Facilitating Natural Conversational Agent Interactions: Lessons From A Deception Experiment, Ryan M. Schuetzler, Mark Grimes, Justin Scott Giboney, Joesph Buckman

Information Systems and Quantitative Analysis Faculty Proceedings & Presentations

This study reports the results of a laboratory experiment exploring interactions between humans and a conversational agent. Using the ChatScript language, we created a chat bot that asked participants to describe a series of images. The two objectives of this study were (1) to analyze the impact of dynamic responses on participants’ perceptions of the conversational agent, and (2) to explore behavioral changes in interactions with the chat bot (i.e. response latency and pauses) when participants engaged in deception. We discovered that a chat bot that provides adaptive responses based on the participant’s input dramatically increases the perceived humanness and …