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Full-Text Articles in Physical Sciences and Mathematics
Online Grocery Systems Design Through Task Analysis, Mark Freeman, Alison Freeman
Online Grocery Systems Design Through Task Analysis, Mark Freeman, Alison Freeman
Dr Mark Freeman
Purpose – Modelling users’ interactions online is envisaged to allow developers to increase the usability of online systems and will aid system developers in building better systems to meet users’ needs, hereby creating better system design processes. Design/methodology/approach – The normative task model that was developed in this paper was created through an expert review of 14 online grocery stores, using a reverse engineering technique to model the features of the stores’ ordering process. Findings – The research identified three main areas of user experience when undertaking the process of adding a product to an online trolley: attempting to retrieve …
Using Task Analysis To Design Intuitive Online Grocery Systems, Mark Freeman, Alison Freeman
Using Task Analysis To Design Intuitive Online Grocery Systems, Mark Freeman, Alison Freeman
Dr Mark Freeman
This paper presents a normative task model for modelling user interactions with online grocery stores. It is envisaged that using task models will aid system developers in building better systems to meet users’ needs, and hereby creating better system design processes. This paper will discuss the three main areas of user experience when completing the process of adding a product to an online trolley: attempting to retrieve the product, receiving the results of the retrieval attempt, and adding the product to the trolley. The normative task model presented is expected to help in the future design of online grocery systems …