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Overcoming Visibility Issues In A Small-To-Medium Retailer Using Automatic Identification And Data Capture Technology: An Evolutionary Approach, Dane Hamilton, K. Michael, Samuel F. Wamba
Overcoming Visibility Issues In A Small-To-Medium Retailer Using Automatic Identification And Data Capture Technology: An Evolutionary Approach, Dane Hamilton, K. Michael, Samuel F. Wamba
Professor Katina Michael
The aim of this paper is to review the inventory control practices of a small-to-medium retailer, in order to identify common challenges these organizations experience with respect to automated data capture (ADC) and the implementation of an enterprise wide information system. The study explores a single case of a hardware store in a regional town of NSW, Australia. Four semi-structured interviews were conducted with employees of a small-to-medium retailer focusing on issues related to inventory control including: delivery discrepancies, the checking and sorting of orders, locating stock and goods, loss prevention, customer purchasing and point of sale processing and replenishment. …