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Full-Text Articles in Physical Sciences and Mathematics
Book Review Of Deborah G. Mayo, Error And The Growth Of Experimental Knowledge (University Of Chicago Press 1996), Kristin S. Shrader-Frechette
Book Review Of Deborah G. Mayo, Error And The Growth Of Experimental Knowledge (University Of Chicago Press 1996), Kristin S. Shrader-Frechette
RISK: Health, Safety & Environment (1990-2002)
Review of the book: Deborah G. Mayo, Error and the Growth of Experimental Knowledge (University of Chicago Press 1996). Figures, index, preface, references. ISBN 0-226-51197-9 [493 pp. $74.00 Cloth; $29.95 Paper. 5801 S. Ellis Ave., Chicago, IL 60637.]
An Administrative View Of Model Uncertainty In Public Health, Clark D. Carrington
An Administrative View Of Model Uncertainty In Public Health, Clark D. Carrington
RISK: Health, Safety & Environment (1990-2002)
Dr. Carrington reviews several ways to deal with model uncertainty, including those failing to acknowledge any use of models. He then evaluates six such methods with regard to, e.g., transparency and cost of execution.
Measuring Hotel Service Quality: Tools For Gaining The Competitive Edge, Robert C. Ford, Susan A. Bach
Measuring Hotel Service Quality: Tools For Gaining The Competitive Edge, Robert C. Ford, Susan A. Bach
Hospitality Review
As the hotel industry grows more competitive, quality guest service becomes an increasingly important part of managers' responsibility measuring the quality of service delivery is facilitated when managers know what types of assessment methods are available to them. The authors present and discuss the following available measurement techniques and describe the situations where they best meet the needs of hotel managers: management observation, employee feedback programs, comment cards, mailed surveys, personal and telephone interviews, focus groups, and mystery shopping.