Physical Sciences and Mathematics Commons^™

Jotmail: A Voicemail Interface That Enables You To See What Was Said, Steve Whittaker, Richard C. Davis, Julia Hirschberg, Urs Muller

Research Collection School Of Computing and Information Systems

Voicemail is a pervasive, but under-researched tool for workplace communication. Despite potential advantages of voicemail over email, current phone-based voicemail UIs are highly problematic for users. We present a novel, Web-based, voicemail interface, Jotmail. The design was based on data from several studies of voicemail tasks and user strategies. The GUI has two main elements: (a) personal annotations that serve as a visual analogue to underlying speech; (b) automatically derived message header information. We evaluated Jotmail in an 8-week field trial, where people used it as their only means for accessing voicemail. Jotmail was successful in supporting most key voicemail …