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Regulations; Requirements; Requirements engineering; Method for regulatory compliance; Outcome-based; Checking compliance; Process improvement; Service; Health care.
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An Outcome-Based Approach For Ensuring Regulatory Compliance Of Business Processes, Quanjun Yin
An Outcome-Based Approach For Ensuring Regulatory Compliance Of Business Processes, Quanjun Yin
Electronic Thesis and Dissertation Repository
In service industries, such as healthcare, catering, tourism, etc., there exist regulations that require organisations’ service comply with the regulations. More and more regulations in the service sector are, or are aimed to be, outcome-focused regulations. An outcome prescribed in the regulation is what users should experience or achieve when the regulated business processes are compliant. Service providers need to proactively ensure that the outcomes specified in the regulations have been achieved prior to conducting the relevant part of the business or prior to inspectors discovering noncompliance. Current approaches check system requirements or business processes, not outcomes, against regulations and …