Physical Sciences and Mathematics Commons^™

Consolidated Public Safety Dispatch Centers: Us Case Studies, Daila Shimek, Scott Winograd, Kimberly Renee Vining

All Maxine Goodman Levin School of Urban Affairs Publications

This report includes case studies of consolidated dispatch centers in the United States. Each case study includes descriptions of the governing and operating structure, consolidation process, funding and fee structure, and the successes, challenges and lessons learned by each entity. The results suggest that, although the experiences among consolidated dispatch centers varied, the elements that should contribute to a successful transition are strong leadership, communication with affected employees, ability to compromise, consistency in treatment of employees, development of standard operating procedures, stakeholder inclusion, and beginning consolidation with a clear plan that treats all participants as equal partners.