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Full-Text Articles in Physical Sciences and Mathematics
Hippi Care Hospital: Towards Proactive Business Processes In Emergency Room Services, Kar Way Tan, Venky Shankaraman
Hippi Care Hospital: Towards Proactive Business Processes In Emergency Room Services, Kar Way Tan, Venky Shankaraman
Research Collection School Of Computing and Information Systems
It was 2.35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH’s Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90% of A3 and A4 patients, non-emergency patients with moderate to mild symptoms, within 90 minutes of their arrival at the ED. The ED was not able to meet this performance goal and Dr. Edward Kim, the head of the ED at HCH, had …
Toward Effective Concept Representation In Decision Support To Improve Patient Safety, Tze-Yun Leong
Toward Effective Concept Representation In Decision Support To Improve Patient Safety, Tze-Yun Leong
Research Collection School Of Computing and Information Systems
Patient safety is an emerging, major health care discipline with significance accentuated in the influential Institute of Medicine (IOM) reports in the United States “To Err is Human” and “Crossing the Quality Chasm”. These reports highlighted the danger and prevalence of medical errors and preventable adverse events, explained the three main sources of system-related, human factors-related and cognitive-related errors, and recommended the use of information and decision support technologies to help alleviate the problem. A number of studies and reports from all over the world with similar findings have since followed, culminating in the 55th World Health Assembly Resolution on …