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- Variety (2)
- Adoption readiness (1)
- Agile Development (1)
- BPM (1)
- Circular city model (1)
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- Cloud computing (1)
- Collaboration (1)
- Complex systems (1)
- Contact center (1)
- Data analytics (1)
- Data sensors (1)
- Digital platform (1)
- Distributed Software Development (1)
- Exponential Random Graph Models (1)
- Financial services (1)
- Firm-level (1)
- Managerial decision-making (1)
- Matthew Effect (1)
- Metrics suite (1)
- Network effects (1)
- Paths of influence (1)
- Planning and scheduling (1)
- Process Improvements (1)
- Quality (1)
- Retail Bank (1)
- Seller heterogeneity (1)
- Social Network Analysis (1)
- Software maintenance (1)
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Articles 1 - 12 of 12
Full-Text Articles in Physical Sciences and Mathematics
A Metrics Suite Of Cloud Computing Adoption Readiness, Robert J. Kauffman, Dan Ma, Martin Yu
A Metrics Suite Of Cloud Computing Adoption Readiness, Robert J. Kauffman, Dan Ma, Martin Yu
Research Collection School Of Computing and Information Systems
Recent research on cloud computing adoption indicates that there has been a lack of deep understanding of its benefits by managers and organizations. This has been an obstacle for adoption. We report on an initial design for a firm-level cloud computing readiness metrics suite. We propose categories and measures to form a set of metrics to measure adoption readiness and assess the required adjustments in strategy and management, technology and operations, and business policies. We reviewed the relevant interdisciplinary literature and interviewed industry professionals to ground our metrics based on theory and practice knowledge. We identified four relevant categories for …
Platform Pricing With Endogenous Network Effects, Mei Lin, Ruhai Wu, Wen Zhou
Platform Pricing With Endogenous Network Effects, Mei Lin, Ruhai Wu, Wen Zhou
Research Collection School Of Computing and Information Systems
This paper examines a monopoly platform’s two-sided pricing strategy through modeling the trades between the participating sellers and buyers. In this approach, the network effects emerge endogenously through the equilibrium trading strategies of the two sides. We show that platform pricing depends crucially on the characteristics associated with market liquidity, including both sides’ entry costs, the buyers’ preferences, and the distribution of the sellers’ quality. The platform may subsidize sellers if the market is sufficiently liquid, whereas buyer subsidy can be optimal given an illiquid market. We also illustrate the impact of the sellers’ quality heterogeneity on the platform’s optimal …
Managing Seller Heterogeneity In A Competitive Marketplace, R. Wu, Mei Lin
Managing Seller Heterogeneity In A Competitive Marketplace, R. Wu, Mei Lin
Research Collection School Of Computing and Information Systems
The growth of online marketplaces is accompanied by significant heterogeneity of the third-party sellers. The marketplace owner often applies policies that favor the sellers who offer higher values to buyers, which puts the lower-value sellers at an even greater disadvantage. This leads to the phenomenon of Matthew Effect. Our study focuses on a marketplace owner’s policy in managing seller heterogeneity and analyzes Matthew Effect in a competitive market environment. By extending the circular city model, we analytically examine the price competition among a large number of sellers that differ both in variety and in their value offerings. We present the …
An Ecological Model For Digital Platforms Maintenance And Evolution, Paolo Rocchi, Paolo Spagnoletti, Subhajit Datta
An Ecological Model For Digital Platforms Maintenance And Evolution, Paolo Rocchi, Paolo Spagnoletti, Subhajit Datta
Research Collection School Of Computing and Information Systems
The maintenance of software products has been studied extensively in both software engineering and management information systems. Such studies are mainly focused on the activities that take place prior to starting the maintenance phase. Their contribution is either related to the improvement of software quality or to validating contingency models for reducing maintenance efforts. The continuous maintenance philosophy suggests to shift the attention within the maintenance phase for better coping with the evolutionary trajectories of digital platforms. In this paper, we examine the maintenance process of a digital platform from the perspective of the software vendor. Based on our empirical …
Exploring Variety Seeking Behavior In Mobile Users, Kasthuri Jayarajah, Robert J. Kauffman, Archan Misra
Exploring Variety Seeking Behavior In Mobile Users, Kasthuri Jayarajah, Robert J. Kauffman, Archan Misra
Research Collection School Of Computing and Information Systems
Understanding the personality traits and current attitudes of individual consumers is crucial for retailers and mobile advertisers. In this paper, we investigate the phenomenon of “variety seeking tendencies" in mobile users in their (1) online (represented by their App usage behavior), and (2) physical (represented by their location visits) worlds. We show that different categories of users exhibit different levels of variety. Further, by analyzing at various time scales, we show that there exists correlation between when a person is likely to visit new places in the real world and when he/she is likely to explore new Apps in the …
Near-Optimal Nonmyopic Contact Center Planning Using Dual Decomposition, Akshat Kumar, Sudhanshu Singh, Pranav Gupta, Gyana Parija
Near-Optimal Nonmyopic Contact Center Planning Using Dual Decomposition, Akshat Kumar, Sudhanshu Singh, Pranav Gupta, Gyana Parija
Research Collection School Of Computing and Information Systems
We address the problem of minimizing staffing cost in a contact center subject to service level requirements over multiple weeks. We handle both the capacity planning and agent schedule generation aspect of this problem. Our work incorporates two unique business requirements. First, we develop techniques that can provide near-optimal staffing for 247 contact centers over long term, upto eight weeks, rather than planning myopically on a week-on-week basis. Second, our approach is usable in an online interactive setting in which staffing managers using our system expect high quality plans within a short time period. Results on large real world and …
A Retail Bank's Bpm Experience, Shankararaman, Venky, Gottipati Swapna, Randall E. Duran
A Retail Bank's Bpm Experience, Shankararaman, Venky, Gottipati Swapna, Randall E. Duran
Research Collection School Of Computing and Information Systems
This real-life case study, which was undertaken by a leading financial services group in the Asia-Pacific region, is used to demonstrate the innovative use of BPM (Business Process Management) technology in a competitive business area. It describes how a BPM project, within the Application Verification and Capture (AVC), was conceived, designed and implemented in order to deliver strategic value to the organization. Hereafter, the financial services group will be referred to as “the bank”. The AVC project was targeted at one of the bank's processes called the Application Verification and Capture (AVC) process for unit trust products. This process involved …
Paths Of Influence For Innovations In Financial Is And Technology Ecosystems, Jun Liu, Robert John Kauffman, Dan Ma
Paths Of Influence For Innovations In Financial Is And Technology Ecosystems, Jun Liu, Robert John Kauffman, Dan Ma
Research Collection School Of Computing and Information Systems
Predicting technological innovations in financial information systems (IS) and technology ecosystems has been challenging for technology forecasters and industry analysts due to their underlying complexity. Technology-based financial innovations over the past four decades, such as programmed trading in the 1980s, risk-adjusted return on capital-based financial risk management systems in the 1990s, high-frequency trading and Internet banking in 2000s, and now mobile payments in the 2010s, have all led to transformations in the financial services industry. What basis can be identified to predict such new innovations? And what areas of financial services will they affect? This study applies the technology ecosystem …
Does Latitude Hurt While Longitude Kills? Geographical And Temporal Separation In A Large Scale Software Development Project, Patrick Wagstrom, Subhajit Datta
Does Latitude Hurt While Longitude Kills? Geographical And Temporal Separation In A Large Scale Software Development Project, Patrick Wagstrom, Subhajit Datta
Research Collection School Of Computing and Information Systems
Distributed software development allows firms to leverage cost advantages and place work near centers of competency. This distribution comes at a cost -- distributed teams face challenges from differing cultures, skill levels, and a lack of shared working hours. In this paper we examine whether and how geographic and temporal separation in a large scale distributed software development influences developer interactions. We mine the work item trackers for a large commercial software project with a globally distributed development team. We examine both the time to respond and the propensity of individuals to respond and find that when taken together, geographic …
Canaries In The Urban Data Mine: Analytics For Smarter City Life, Robert J. Kauffman
Canaries In The Urban Data Mine: Analytics For Smarter City Life, Robert J. Kauffman
Research Collection School Of Computing and Information Systems
Technology-based sensors and data analytics have created unprecendented levels of informedness for consumers, corporations, the public and government agencies. The information they generated provides a basis for smarter cities and more sustainable urban living.
How Can Substitution And Complementarity Effects Be Leveraged For Broadband Internet Services Strategy?, Gwangjae Jung, Young Soo Kim, Robert J. Kauffman
How Can Substitution And Complementarity Effects Be Leveraged For Broadband Internet Services Strategy?, Gwangjae Jung, Young Soo Kim, Robert J. Kauffman
Research Collection School Of Computing and Information Systems
With growth in mobile Internet services, the relationship between mobile and fixed broadband has become an issue in telecom firm strategy. Previous research focused on aggregate penetration for mobile and fixed broadband services. Our research analyzes the economic relationship between mobile and fixed broadband services at the household level, as a basis for how senior managers should rethink their strategy approach. Using data on broadband services subscriptions, we examine how changes that occur for mobile broadband services bandwidth (MBB) affect changes in fixed broadband bandwidth (FBB) services subscriptions, inclusive of new subscriptions - and vice versa. We explore the different …
Mini-Track Introduction: Information Economics, Competition, Regulation, Law And Society, Eric K. Clemons, Robert John Kauffman, Thomas A. Weber
Mini-Track Introduction: Information Economics, Competition, Regulation, Law And Society, Eric K. Clemons, Robert John Kauffman, Thomas A. Weber
Research Collection School Of Computing and Information Systems
This mini-track is informed by the most modern thinking in information economics and competitive strategy, and includes many interdisciplinary applications of IS and technology.