Physical Sciences and Mathematics Commons^™

User Attitudes About Duo Two-Factor Authentication At Byu, Jonathan Dutson

Undergraduate Honors Theses

Simple password-based authentication provides insufficient protection against increasingly common incidents of online identity theft and data loss. Although two-factor authentication (2FA) provides users with increased protection against attackers, users have mixed feelings about the usability of 2FA. We surveyed the students, faculty, and staff of Brigham Young University (BYU) to measure user sentiment about DUO Security, the 2FA system adopted by BYU in 2017. We find that most users consider DUO to be annoying, and about half of those surveyed expressed a preference for authentication without using a second-factor. About half of all participants reported at least one instance of …