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Full-Text Articles in Physical Sciences and Mathematics
Pursuing The Peak Of Excellence: Wiki As A Knowledge Base, Rebecca Klein, Matthew Smith
Pursuing The Peak Of Excellence: Wiki As A Knowledge Base, Rebecca Klein, Matthew Smith
Information Technology Faculty and Staff Publications
The pursuit of excellent communication is a path not easily navigated. Challenges arise at every turn, and the greatest obstacle of all is ensuring availability and accuracy of information. Help Desk representatives are the first point of contact for customers placing technology requests and they must have a broad range of knowledge about services provided by the department. A large amount of time is spent in training staff members to achieve the desired level of expertise. At Valparaiso University these staff members are students, adding to the complexity of information sharing as these staff members are only employed for a …
Creating Pathways To Develop Student Professionalism - A New Direction, Jennifer Mcintosh-Elkins, Rebecca Klein
Creating Pathways To Develop Student Professionalism - A New Direction, Jennifer Mcintosh-Elkins, Rebecca Klein
Information Technology Faculty and Staff Publications
The 2007-2008 academic year brought a new program of student employment to our IT department called IT Fellows. This program brings together the technological skills of IT along with soft business skills to assist our student employees in becoming well-rounded individuals fully prepared for life after college. In previous years our primary area of student employment was the Help Desk in which there was a tiered system in place with opportunities for resume and interview experience, raises, and promotions. The area of training needed further development and the move to the new program provided enhanced opportunities for training at all …