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Physical Sciences and Mathematics Commons™
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Databases and Information Systems
Academic -- UNF – Computer Science; Department of Computer and Information Sciences
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Full-Text Articles in Physical Sciences and Mathematics
The Incident Dispatching And Tracking System, Thomas J. Braden
The Incident Dispatching And Tracking System, Thomas J. Braden
UNF Graduate Theses and Dissertations
The Incident Dispatching and Tracking System (IDTS) was developed to facilitate the technical support of an organization. IDTS provides a means by which a user may submit their issue/problem to the system and receive a unique trouble ticket number. This number can then be used to view the status of that record, minimizing the need for inquiries to the technical support team. IDTS also provides a dispatching function that assigns each trouble ticket to a technician that specializes in that type of issue. Finally, there is a reporting function that allows the technical support team to view the current technical …