Physical Sciences and Mathematics Commons^™

Sustainability Of Enterprise Resource Planning (Erp) Benefits Postimplementation: An Individual User Perspective, Mohamed Abdalla Mohamed Badreldin Lotfy

Walden Dissertations and Doctoral Studies

Although there is research about the use of enterprise resource planning (ERP) from a management perspective, the research is not clear as to whether the ERP benefits justify the costs, not only in dollars, but also in effort, from the end user's perspective. Using the theory of diffusion of innovation (DOI), the purpose of this quantitative research was to identify the set of postimplementation sustainability factors that maximized ERP user value, which are major issues for management, and measured their relative significance. The study's structural model incorporated the technology-organization-environment (TOE) framework, which is a conceptualization of the theory of diffusion …

Identifying Key Determinants Of Service Provider Effectiveness And The Impact It Has On Outsourced Security Success, James B. Lewis

CCE Theses and Dissertations

The purpose of this research was to identify key determinants of service provider effectiveness and how it impacts outsourced security success. As environments have become more robust and dynamic, many organizations have made the decision to leverage external security expertise and have outsourced many of their information technology security functions to Managed Security Service Providers (MSSPs).

Information Systems Outsourcing, at its core, is when a customer chooses to outsource certain information technology functions or services to a service provider and engages in a legally binding agreement. While legal contracts govern many aspects of an outsourcing arrangement, it cannot serve as …