Physical Sciences and Mathematics Commons^™

When Disclosure Is Involuntary: Empowering Users With Control To Reduce Concerns, David W. Wilson, Ryan M. Schuetzler, Bradley Dorn, Jeffrey Gainer Proudfoot

Ryan Schuetzler

Modern organizations must carefully balance the practice of gathering large amounts of valuable data from individuals with the associated ethical considerations and potential negative public image inherent in breaches of privacy. As it becomes increasingly commonplace for many types of information to be collected without individuals' knowledge or consent, managers and researchers alike can benefit from understanding how individuals react to such involuntary disclosures, and how these reactions can impact evaluations of the data-collecting organizations. This research develops and empirically tests a theoretical model that shows how empowering individuals with a sense of control over their personal information can help …