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Full-Text Articles in Physical Sciences and Mathematics
Do Blockchain And Iot Architecture Create Informedness To Support Provenance Tracking In The Product Lifecycle?, Somnath Mazumdar, Thomas Jensen, Raghava Rao Mukkamala, Robert John Kauffman, Jan Damsgaard
Do Blockchain And Iot Architecture Create Informedness To Support Provenance Tracking In The Product Lifecycle?, Somnath Mazumdar, Thomas Jensen, Raghava Rao Mukkamala, Robert John Kauffman, Jan Damsgaard
Research Collection School Of Computing and Information Systems
Consumers often lack information about the origin and provenance of the products they buy. They may ask: Is a food product truly organic? Or, what is the origin of the gemstone in the ring I purchased? They also may have sustainability concerns about the footprint of a product at the end of its life. Producers and sellers, meanwhile, wish to know how longitudinal tracking of the provenance of products and their components can boost their sales prices and after-market value, and re- veal new business opportunities. We focus on how the product lifecycle (PLC) can be leveraged to track information …
Chronic Customers Or Increased Awareness? The Dynamics Of Social Media Customer Service, Shujing Sun, Yang Gao, Huaxia Rui
Chronic Customers Or Increased Awareness? The Dynamics Of Social Media Customer Service, Shujing Sun, Yang Gao, Huaxia Rui
Research Collection School Of Computing and Information Systems
Despite that social media has become a promising alternative to traditional call centers, managers hesitate to fully harness its power because they worry that active service intervention may encourage excessive use of the channel by disgruntled customers. This paper sheds light on such a concern by examining the dynamics between brand-level customer complaints and service interventions on social media. Using details of customer-brand interactions of 40 airlines on Twitter, we find that more service interventions indeed cause more customer complaints, accounting for the online customer population and service quality. However, the increased complaints are primarily driven by the awareness enhancement …
Technology-Enabled Medication Adherence For Seniors Living In The Community: Experiences, Lessons, And The Road Ahead, Hwee Xian Tan, Hwee-Pink Tan, Huiguang Liang
Technology-Enabled Medication Adherence For Seniors Living In The Community: Experiences, Lessons, And The Road Ahead, Hwee Xian Tan, Hwee-Pink Tan, Huiguang Liang
Research Collection School Of Computing and Information Systems
Medication non-adherence in seniors can lead to severe health complications, including morbidity, mortality and decreased quality of life. In view of ageing populations worldwide, there is significant interest among the healthcare sector and researchers to improve medication adherence rates for seniors. However, existing studies in the literature focus primarily on identifying the predictors of medication non-adherence. In this paper, we present our work on technology-enabled medication adherence for 24 community-dwelling seniors over a period of more than 2 years. We leverage Internet of Things (IoT) devices to track inferred medication consumption in the seniors’ homes, and provide quasi real-time alerts …
Technologies For Ageing-In-Place: The Singapore Context, Nadee Goonawardene, Pius Lee, Hwee Xian Tan, Alvin C. Valera, Hwee-Pink Tan
Technologies For Ageing-In-Place: The Singapore Context, Nadee Goonawardene, Pius Lee, Hwee Xian Tan, Alvin C. Valera, Hwee-Pink Tan
Research Collection School Of Computing and Information Systems
The number of elderly citizens aged 65 and above in Singapore, is expected to double from 440,000in 2015, to 900,000 by 2030. Along with this “Silver Tsunami” is the upward trend of the numberof elderly who are living alone — which is estimated to increase from 35,000 in 2012 to 83,000 by2030. These exclude elderly who are alone at home when their family members are working.Elderly who are staying alone are at higher risk of social isolation and tend to have poorer accessto healthcare. In addition, the general elderly population is typically more susceptible to deteriorating health conditions, which can …
Real-World Large-Scale Iot Systems For Community Eldercare: A Comparative Study On System Dependability, Hwee-Pink Tan, Austin Zhang
Real-World Large-Scale Iot Systems For Community Eldercare: A Comparative Study On System Dependability, Hwee-Pink Tan, Austin Zhang
Research Collection School Of Computing and Information Systems
The paradigm of aging-in-place — where the elderly live and age in their own homes, independently and safely, with care provided by the community — is compelling, especially in societies that face both shortages in institutionalized eldercare resources, and rapidly-aging populations. Internet-of-Things (IoT) technologies, particularly in-home monitoring solutions, are commercially available, and can be a fundamental enabler of smart community eldercare, if they are dependable. In this paper, we present our findings on system performance of solutions from two vendors, which we have deployed at scale for technology-enabled community care. In particular, we highlight the importance of quantifying actual system …
Urban Planning Process: Can Technology Enhance Participatory Communication?, Rojin Vishkaie, Richard Levy, Anthony Tang
Urban Planning Process: Can Technology Enhance Participatory Communication?, Rojin Vishkaie, Richard Levy, Anthony Tang
Research Collection School Of Computing and Information Systems
Oftentimes, within the urban planning process, urban planners and GIS experts must work together using desktop Computer-Aided Design (CAD) and Geographic Information System (GIS). However, participatory communication and visualization which are important in the urban planning process, are not a central focus in the design of current computer-aided planning technologies. This study tends to provide an understanding of technological challenges and complexities urban planners and GIS experts encounter while engaging in a participatory environment during the urban planning process. This study also explores the perceptions of urban planners and GIS experts about the potential impact and usefulness of interactive surfaces …