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Full-Text Articles in Physical Sciences and Mathematics

Why Do We Not Stand Up To Misinformation? Factors Influencing The Likelihood Of Challenging Misinformation On Social Media And The Role Of Demographics, Selin Gurgun, Deniz Cemiloglu, Emily Arden Close, Keith Phalp, Preslav Nakov, Raian Ali Mar 2024

Why Do We Not Stand Up To Misinformation? Factors Influencing The Likelihood Of Challenging Misinformation On Social Media And The Role Of Demographics, Selin Gurgun, Deniz Cemiloglu, Emily Arden Close, Keith Phalp, Preslav Nakov, Raian Ali

Natural Language Processing Faculty Publications

This study investigates the barriers to challenging others who post misinformation on social media platforms. We conducted a survey amongst U.K. Facebook users (143 (57.2 %) women, 104 (41.6 %) men) to assess the extent to which the barriers to correcting others, as identified in literature across disciplines, apply to correcting misinformation on social media. We also group the barriers into factors and explore demographic differences amongst them. It has been suggested that users are generally hesitant to challenge misinformation. We found that most of our participants (58.8 %) were reluctant to challenge misinformation. We also identified moderating roles of …


Emoji Use In Social Media Posts: Relationships With Personality Traits And Word Usage, Shelia Kennison, Kameryn Fritz, Maria Andrea Hurtado Morales, Eric Chan-Tin Feb 2024

Emoji Use In Social Media Posts: Relationships With Personality Traits And Word Usage, Shelia Kennison, Kameryn Fritz, Maria Andrea Hurtado Morales, Eric Chan-Tin

Computer Science: Faculty Publications and Other Works

Prior research has demonstrated relationships between personality traits of social media users and the language used in their posts. Few studies have examined whether there are relationships between personality traits of users and how they use emojis in their social media posts. Emojis are digital pictographs used to express ideas and emotions. There are thousands of emojis, which depict faces with expressions, objects, animals, and activities. We conducted a study with two samples (n = 76 and n = 245) in which we examined how emoji use on X (formerly Twitter) related to users’ personality traits and language use …


Developing A Success Model Of A Social Student Relationship Management System, Wasef Mater, Monther Aldwairi, Nasim Matar, Waleed Al-Rahmi Feb 2024

Developing A Success Model Of A Social Student Relationship Management System, Wasef Mater, Monther Aldwairi, Nasim Matar, Waleed Al-Rahmi

All Works

Social media's significance in higher education has increased due to its capacity to enhance participation, communication, teamwork, and information sharing. Important notifications, updates, and reminders can be promptly received by all members of the university community, assuring that information is shared with everyone. The objective of this study is to develop a model for a Customer Relationship Management (CRM) system in higher education that is based on social media and intends to increase student satisfaction, loyalty, and profitability. It blends the idea of trust with Delone Mclean success model. Partial Least Squares-Structural Equation Modeling (PLS-SEM) was used to evaluate the …


Perception Of Bias In Chatgpt: Analysis Of Social Media Data, Abdullah Wahbeh, Mohammad A. Al-Ramahi, Omar El-Gayar, Ahmed El Noshokaty, Tareq Nasralah Dec 2023

Perception Of Bias In Chatgpt: Analysis Of Social Media Data, Abdullah Wahbeh, Mohammad A. Al-Ramahi, Omar El-Gayar, Ahmed El Noshokaty, Tareq Nasralah

Computer Information Systems Faculty Publications

In this study, we aim to analyze the public perception of Twitter users with respect to the use of ChatGPT and the potential bias in its responses. Sentiment and emotion analysis were also analyzed. Analysis of 5,962 English tweets showed that Twitter users were concerned about six main types of biases, namely: political, ideological, data & algorithmic, gender, racial, cultural, and confirmation biases. Sentiment analysis showed that most of the users reflected a neutral sentiment, followed by negative and positive sentiment. Emotion analysis mainly reflected anger, disgust, and sadness with respect to bias concerns with ChatGPT use.


What You See Is Not What You Know: Studying Deception In Deepfake Video Manipulation, Cathryn Allen, Bryson R. Payne, Tamirat Abegaz, Chuck Robertson Oct 2023

What You See Is Not What You Know: Studying Deception In Deepfake Video Manipulation, Cathryn Allen, Bryson R. Payne, Tamirat Abegaz, Chuck Robertson

Journal of Cybersecurity Education, Research and Practice

Research indicates that deceitful videos tend to spread rapidly online and influence people’s opinions and ideas. Because of this, video misinformation via deepfake video manipulation poses a significant online threat. This study aims to discover what factors can influence viewers’ capability to distinguish deepfake videos from genuine video footage. This work focuses on exploring deepfake videos’ potential use for deception and misinformation by exploring people’s ability to determine whether videos are deepfakes in a survey consisting of deepfake videos and original unedited videos. The participants viewed a set of four videos and were asked to judge whether the videos shown …


Sentiment Analysis Of Public Perception Towards Elon Musk On Reddit (2008-2022), Daniel Maya Bonilla, Samuel Iradukunda, Pamela Thomas Sep 2023

Sentiment Analysis Of Public Perception Towards Elon Musk On Reddit (2008-2022), Daniel Maya Bonilla, Samuel Iradukunda, Pamela Thomas

The Cardinal Edge

As Elon Musk’s influence in technology and business continues to expand, it becomes crucial to comprehend public sentiment surrounding him in order to gauge the impact of his actions and statements. In this study, we conducted a comprehensive analysis of comments from various subreddits discussing Elon Musk over a 14-year period, from 2008 to 2022. Utilizing advanced sentiment analysis models and natural language processing techniques, we examined patterns and shifts in public sentiment towards Musk, identifying correlations with key events in his life and career. Our findings reveal that public sentiment is shaped by a multitude of factors, including his …


The Role Of The Family In Confronting The Excessive Use Of Modern Technology Among Children "Therapeutic Alternatives", Khaled Mikhlif Al-Jenfawi Jul 2023

The Role Of The Family In Confronting The Excessive Use Of Modern Technology Among Children "Therapeutic Alternatives", Khaled Mikhlif Al-Jenfawi

Journal of Police and Legal Sciences

This study aimed to identify the role of the family in confronting the excessive use of technology and social media programs from the view point of social workers and psychologists working for the Juvenile Welfare Department of the Ministry of Social Affairs and Labor in Kuwait, in the light of some variables (sex , and practical experience)

The studywas a descriptive analytical study. It used the social survey method. A questionnaire consisting of (39) items was built and designed, and its validity and reliability were tested. Among the most important results of the study: The level of the family's role …


Hacker, Influencer, Counter-Culture Spy: Cyberspace Actors’ Models Of Misinformation And Counter-Operations, Benjamin Kessell May 2023

Hacker, Influencer, Counter-Culture Spy: Cyberspace Actors’ Models Of Misinformation And Counter-Operations, Benjamin Kessell

College of Computing and Digital Media Dissertations

As misinformation continues to spread on social media, its residents have begun to fight back, independent of any platform. This organic resistance to the diffusion of misinformation is a clearly observable phenomenon with roots in Anonymous’ distributed campaigns from the 2010s outwards. Hacker and information security communities are acting in defense of some of their favorite spaces, most notably, Twitter. Security researchers of all stripes use it for sharing indicators of compromise but, as the diffusion of misinformation becomes more problematic it becomes more difficult to find signals in the noise.

These actors’ response to the issues at hand is …


Supporting Account-Based Queries For Archived Instagram Posts, Himarsha R. Jayanetti May 2023

Supporting Account-Based Queries For Archived Instagram Posts, Himarsha R. Jayanetti

Computer Science Theses & Dissertations

Social media has become one of the primary modes of communication in recent times, with popular platforms such as Facebook, Twitter, and Instagram leading the way. Despite its popularity, Instagram has not received as much attention in academic research compared to Facebook and Twitter, and its significant role in contemporary society is often overlooked. Web archives are making efforts to preserve social media content despite the challenges posed by the dynamic nature of these sites. The goal of our research is to facilitate the easy discovery of archived copies, or mementos, of all posts belonging to a specific Instagram account …


Behind Derogatory Migrants' Terms For Venezuelan Migrants: Xenophobia And Sexism Identification With Twitter Data And Nlp, Joseph Martínez, Melissa Miller-Felton, Jose Padilla, Erika Frydenlund Apr 2023

Behind Derogatory Migrants' Terms For Venezuelan Migrants: Xenophobia And Sexism Identification With Twitter Data And Nlp, Joseph Martínez, Melissa Miller-Felton, Jose Padilla, Erika Frydenlund

Modeling, Simulation and Visualization Student Capstone Conference

The sudden arrival of many migrants can present new challenges for host communities and create negative attitudes that reflect that tension. In the case of Colombia, with the influx of over 2.5 million Venezuelan migrants, such tensions arose. Our research objective is to investigate how those sentiments arise in social media. We focused on monitoring derogatory terms for Venezuelans, specifically veneco and veneca. Using a dataset of 5.7 million tweets from Colombian users between 2015 and 2021, we determined the proportion of tweets containing those terms. We observed a high prevalence of xenophobic and defamatory language correlated with the …


Building Credibility, Trust, And Safety On Video-Sharing Platforms, Shuo Niu, Zhicong Lu, Amy X. Zhang, Jie Cai, Carla F. Griggio, Hendrick Heuer Apr 2023

Building Credibility, Trust, And Safety On Video-Sharing Platforms, Shuo Niu, Zhicong Lu, Amy X. Zhang, Jie Cai, Carla F. Griggio, Hendrick Heuer

Computer Science

Video-sharing platforms (VSPs) such as YouTube, TikTok, and Twitch attract millions of users and have become influential information sources, especially among the young generation. Video creators and live streamers make videos to engage viewers and form online communities. VSP celebrities obtain monetary benefits through monetization programs and affiliated markets. However, there is a growing concern that user-generated videos are becoming a vehicle for spreading misinformation and controversial content. Creators may make inappropriate content for attention and financial benefits. Some other creators also face harassment and attack. This workshop seeks to bring together a group of HCI scholars to brainstorm technical …


One Theme, Infinite Interpretations. Exploring Perspective Through Photo Sharing., Avery Gosselin Apr 2023

One Theme, Infinite Interpretations. Exploring Perspective Through Photo Sharing., Avery Gosselin

Honors College

In this creative Honors Thesis project, I have developed an initial, beta version, of an application that celebrates diverse perspectives through photo sharing within an interactive mobile interface. This application, titled NüLens and developed using the React Native framework, takes the form of a participatory digital art project, where members of the public have captured and submitted photos that (in their eyes) represent a predefined theme (in this initial release, the theme of nature). These photos were then aggregated into a mosaic of all other user-submitted photos relating to that theme, along with options to filter and sort the images …


Making Music Social: Creating A Spotify-Based Social Media Platform, Dalton J. Craven Apr 2023

Making Music Social: Creating A Spotify-Based Social Media Platform, Dalton J. Craven

Senior Theses

DKMS is a new type of social media platform for music lovers and groups of friends. It integrates tightly with Spotify, one of the largest music streaming services in the world. Users of DKMS can see what their friends are listening to, receive recommendations of new songs to listen to, and analyze their several key numerical metrics (happiness, danceability, loudness, and energy) of their top songs.

DKMS was built as part of the year-long Capstone senior design course at the University of South Carolina. A deployed app is visible at https://dkms.vercel.app, and the open-source code is visible at https://github.com/SCCapstone/DKMS.


Leveraging Machine Learning To Analyze Sentiment From Covid-19 Tweets: A Global Perspective, Md Mahbubar Rahman, Nafiz Imtiaz Khan, Iqbal H. Sarker, Mohiuddin Ahmed, Muhammad Nazrul Islam Jan 2023

Leveraging Machine Learning To Analyze Sentiment From Covid-19 Tweets: A Global Perspective, Md Mahbubar Rahman, Nafiz Imtiaz Khan, Iqbal H. Sarker, Mohiuddin Ahmed, Muhammad Nazrul Islam

Research outputs 2022 to 2026

Since the advent of the worldwide COVID-19 pandemic, analyzing public sentiment has become one of the major concerns for policy and decision-makers. While the priority is to curb the spread of the virus, mass population (user) sentiment analysis is equally important. Though sentiment analysis using different state-of-the-art technologies has been focused on during the COVID-19 pandemic, the reasons behind the variations in public sentiment are yet to be explored. Moreover, how user sentiment varies due to the COVID-19 pandemic from a cross-country perspective has been less focused on. Therefore, the objectives of this study are: to identify the most effective …


Of Stances, Themes, And Anomalies In Covid-19 Mask-Wearing Tweets, Jwen Fai Low, Benjamin C.M. Fung, Farkhund Iqbal, Ebrahim Bagheri Jan 2023

Of Stances, Themes, And Anomalies In Covid-19 Mask-Wearing Tweets, Jwen Fai Low, Benjamin C.M. Fung, Farkhund Iqbal, Ebrahim Bagheri

All Works

COVID-19 is an opportunity to study public acceptance of a ‘‘new’’ healthcare intervention, universal masking, which unlike vaccination, is mostly alien to the Anglosphere public despite being practiced in ages past. Using a collection of over two million tweets, we studied the ways in which proponents and opponents of masking vied for influence as well as the themes driving the discourse. Pro-mask tweets encouraging others to mask up dominated Twitter early in the pandemic though its continued dominance has been eroded by anti-mask tweets criticizing others for their masking behavior. Engagement, represented by the counts of likes, retweets, and replies, …


Social Media Bot Detection With Deep Learning Methods: A Systematic Review, Kadhim Hayawi, Susmita Saha, Mohammad Mehedy Masud, Sujith Samuel Mathew, Mohammed Kaosar Jan 2023

Social Media Bot Detection With Deep Learning Methods: A Systematic Review, Kadhim Hayawi, Susmita Saha, Mohammad Mehedy Masud, Sujith Samuel Mathew, Mohammed Kaosar

All Works

Social bots are automated social media accounts governed by software and controlled by humans at the backend. Some bots have good purposes, such as automatically posting information about news and even to provide help during emergencies. Nevertheless, bots have also been used for malicious purposes, such as for posting fake news or rumour spreading or manipulating political campaigns. There are existing mechanisms that allow for detection and removal of malicious bots automatically. However, the bot landscape changes as the bot creators use more sophisticated methods to avoid being detected. Therefore, new mechanisms for discerning between legitimate and bot accounts are …


How To Analyze Parental Conversation Online: A Computational Stack For Studying Vaccine Hesitancy., Carter Willets Ward Jan 2023

How To Analyze Parental Conversation Online: A Computational Stack For Studying Vaccine Hesitancy., Carter Willets Ward

Graduate College Dissertations and Theses

Despite national and international organizations such as the CDC and WHO recognizing the value of vaccines and their importance in addressing public health concerns, there has been a decline in coverage for even the most established vaccines over the past three years. The global COVID-19 pandemic has contributed to this decline via decreases in medical resource accessibility and an increase in vaccine hesitancy. Even before the COVID-19 pandemic, WHO had recognized vaccine hesitancy as one of the top ten threats to public health. In the present work, we introduce a background account of (1) vaccine hesitancy and (2) anti-vax activism, …


Algorithmic Solutions To Combat Online Fake News, Xinyi Zhou Dec 2022

Algorithmic Solutions To Combat Online Fake News, Xinyi Zhou

Dissertations - ALL

The unprecedented growth of new information producing, distributing, and consuming every moment on the Web has fostered the rise of ``fake news.'' Because of its detrimental effect on democracy, global economies, and public health, effectively combating online fake news has become an essential and urgent task.

This dissertation starts with making typological, theoretical, and empirical efforts to promote the public's comprehension of fake news and lay the foundation for algorithmically combating fake news. As there has been no universal definition of fake news, this dissertation discusses the definition of fake news from three dimensions: veracity, intention, and news, comparing it …


Hate-Clipper: Multimodal Hateful Meme Classification Based On Cross-Modal Interaction Of Clip Features, Gokul Karthik Kumar, Karthik Nandakumar Dec 2022

Hate-Clipper: Multimodal Hateful Meme Classification Based On Cross-Modal Interaction Of Clip Features, Gokul Karthik Kumar, Karthik Nandakumar

Computer Vision Faculty Publications

Hateful memes are a growing menace on social media. While the image and its corresponding text in a meme are related, they do not necessarily convey the same meaning when viewed individually. Hence, detecting hateful memes requires careful consideration of both visual and textual information. Multimodal pretraining can be beneficial for this task because it effectively captures the relationship between the image and the text by representing them in a similar feature space. Furthermore, it is essential to model the interactions between the image and text features through intermediate fusion. Most existing methods either employ multimodal pre-training or intermediate fusion, …


A Comparative Analysis Of Anti-Vax Discourse On Twitter Before And After Covid-19 Onset, Tareq Nasralah, Ahmed El Noshokaty, Omar El-Gayar, Mohammad A. Al-Ramahi, Abdullah Wahbeh Nov 2022

A Comparative Analysis Of Anti-Vax Discourse On Twitter Before And After Covid-19 Onset, Tareq Nasralah, Ahmed El Noshokaty, Omar El-Gayar, Mohammad A. Al-Ramahi, Abdullah Wahbeh

Computer Information Systems Faculty Publications

This study aimed to identify and assess the prevalence of vaccine-hesitancy-related topics on Twitter in the periods before and after the Coronavirus Disease 2019 (COVID-19) outbreak. Using a search query, 272,780 tweets associated with anti-vaccine topics and posted between 1 January 2011, and 15 January 2021, were collected. The tweets were classified into a list of 11 topics and analyzed for trends during the periods before and after the onset of COVID-19. Since the beginning of COVID-19, the percentage of anti-vaccine tweets has increased for two topics, “government and politics” and “conspiracy theories,” and decreased for “developmental disabilities.” Compared to …


Bounded Confidence: How Ai Could Exacerbate Social Media’S Homophily Problem, Dylan Weber, Scott Atran, Rich Davis Oct 2022

Bounded Confidence: How Ai Could Exacerbate Social Media’S Homophily Problem, Dylan Weber, Scott Atran, Rich Davis

New England Journal of Public Policy

The advent of the Internet was heralded as a revolutionary development in the democratization of information. It has emerged, however, that online discourse on social media tends to narrow the information landscape of its users. This dynamic is driven by the propensity of the network structure of social media to tend toward homophily; users strongly prefer to interact with content and other users that are similar to them. We review the considerable evidence for the ubiquity of homophily in social media, discuss some possible mechanisms for this phenomenon, and present some observed and hypothesized effects. We also discuss how the …


Using Deep Learning To Detect Social Media ‘Trolls’, Áine Macdermott, Michal Motylinski, Farkhund Iqbal, Kellyann Stamp, Mohammed Hussain, Andrew Marrington Sep 2022

Using Deep Learning To Detect Social Media ‘Trolls’, Áine Macdermott, Michal Motylinski, Farkhund Iqbal, Kellyann Stamp, Mohammed Hussain, Andrew Marrington

All Works

Detecting criminal activity online is not a new concept but how it can occur is changing. Technology and the influx of social media applications and platforms has a vital part to play in this changing landscape. As such, we observe an increasing problem with cyber abuse and ‘trolling’/toxicity amongst social media platforms sharing stories, posts, memes sharing content. In this paper we present our work into the application of deep learning techniques for the detection of ‘trolls’ and toxic content shared on social media platforms. We propose a machine learning solution for the detection of toxic images based on embedded …


Does Social Media Accelerate Product Recalls? Evidence From The Pharmaceutical Industry, Yang Gao, Wenjing Duan, Huaxia Rui Sep 2022

Does Social Media Accelerate Product Recalls? Evidence From The Pharmaceutical Industry, Yang Gao, Wenjing Duan, Huaxia Rui

Research Collection School Of Computing and Information Systems

Social media has become a vital platform for voicing product-related experiences that may not only reveal product defects but also impose pressure on firms to act more promptly than before. This study scrutinizes the rarely-studied relationship between these voices and the speed of product recalls in the context of the pharmaceutical industry where social media pharmacovigilance is becoming increasingly important for the detection of drug safety signals. Using Federal Drug Administration (FDA) drug enforcement reports and social media data crawled from online forums and Twitter, we investigate whether social media can accelerate the product recall process in the context of …


How Can Social Networks Impact Careers In Game Development?, Tongzhang Wang Aug 2022

How Can Social Networks Impact Careers In Game Development?, Tongzhang Wang

Undergraduate Student Research Internships Conference

The game development industry is one characterized by young workers and fast worker turnover. The popularity of using twitter as a professional tool within the video games industry presents a potentially insightful view port into a professional's informal network. Investigating characteristics of the social networks of newly graduated students in the game development industry may reveal what factors contribute to fast worker turnover and how certain cohorts may face additional barriers.


Social Media Analytics With Applications In Disaster Management And Covid-19 Events, Md Yasin Kabir Aug 2022

Social Media Analytics With Applications In Disaster Management And Covid-19 Events, Md Yasin Kabir

Doctoral Dissertations

"Social media such as Twitter offers a tremendous amount of data throughout an event or a disastrous situation. Leveraging social media data during a disaster is beneficial for effective and efficient disaster management. Information extraction, trend identification, and determining public reactions might help in the future disaster or even avert such an event. However, during a disaster situation, a robust system is required that can be deployed faster and process relevant information with satisfactory performance in real-time. This work outlines the research contributions toward developing such an effective system for disaster management, where it is paramount to develop automated machine-enabled …


In A Digitally Connected World Through Likes, Hashtags And Followers - Advancing Surgical Research Through A Social Media: A Narrative Review, Sabah Uddin Saqib, Qamar` Riaz, Russell Seth Martins, Amna Riaz, Hasnain Zafar Feb 2022

In A Digitally Connected World Through Likes, Hashtags And Followers - Advancing Surgical Research Through A Social Media: A Narrative Review, Sabah Uddin Saqib, Qamar` Riaz, Russell Seth Martins, Amna Riaz, Hasnain Zafar

Department for Educational Development

In this era of modern information technology, the world is now digitally connected through various platforms on social media, which has changed the way medical professionals work, communicate and learn. The use of social media in surgery is expanding, and it is now becoming an essential tool for surgical training, research and networking. Articles, journal clubs and surgical conferences are within reach of everyone regardless of geographical location worldwide. Electronic publications have now resoundingly replaced printed editions of journals. Collaborative research through social media platforms helps collect diverse data, enhancing the research's global generalisability. The current narrative review was planned …


Religious Violence And Twitter: Networks Of Knowledge, Empathy And Fascination, Samah Senbel, Carly Seigel, Emily Bryan Jan 2022

Religious Violence And Twitter: Networks Of Knowledge, Empathy And Fascination, Samah Senbel, Carly Seigel, Emily Bryan

School of Computer Science & Engineering Faculty Publications

Twitter analysis through data mining, text analysis, and visualization, coupled with the application of actor-network-theory, reveals a coalition of heterogenous religious affiliations around grief and fascination. While religious violence has always existed, the prevalence of social media has led to an increase in the magnitude of discussions around the topic. This paper examines the different reactions on Twitter to violence targeting three religious communities: the 2015 Charleston Church shooting, the 2018 Pittsburgh Synagogue shooting, and the 2019 Christchurch Mosque shootings. The attacks were all perpetrated by white nationalists with firearms. By analyzing large Twitter datasets in response to the attacks, …


The State Of Innovation And Media Viability In East Africa: From Indepth Media House Surveys, Hesbon Hansen Owilla, Rose Kimani, Ann Hollifield, Julia Wegner, Dennis Reineck, Roland Schürhoff Jan 2022

The State Of Innovation And Media Viability In East Africa: From Indepth Media House Surveys, Hesbon Hansen Owilla, Rose Kimani, Ann Hollifield, Julia Wegner, Dennis Reineck, Roland Schürhoff

Graduate School of Media and Communications

Media houses globally are grappling with how best to produce quality content while at the same time remaining financially viable in the wake of shrinking revenues, technological disruptions, the emergence of peripheral content creators, competition for advertisement revenues from big tech platforms, the COVID-19 pandemic, and a myriad of other changes in the ecosystem. Despite these challenges, it is in the interest of the public that news media organisations (NMOs) produce quality content and do so in a financially sustainable fashion. Media viability, that is, producing quality journalism in a financially sustainable way, is, therefore, a growing area of focus. …


Does Active Service Intervention Drive More Complaints On Social Media? The Roles Of Service Quality And Awareness, Shujing Sun, Yang Gao, Huaxia Rui Nov 2021

Does Active Service Intervention Drive More Complaints On Social Media? The Roles Of Service Quality And Awareness, Shujing Sun, Yang Gao, Huaxia Rui

Research Collection School Of Computing and Information Systems

Despite many advantages of social media as a customer service channel, there is a concern that active service intervention encourages excessive service complaints. Our paper casts doubt on this misconception by examining the dynamics between social media customer complaints and brand service interventions. We find service interventions indeed cause more complaints, yet this increase is driven by service awareness rather than chronic complaining. Due to the publicity and connectivity of social media, customers learn about the new service channel by observing customer service delivery to others – a mechanism that is unique to social media customer service and does not …


Crowdsourced Archiving Of The January 6th Us Capitol Insurrection: An R/Datahoarders Case Study, Edward Miezio Chapman Oct 2021

Crowdsourced Archiving Of The January 6th Us Capitol Insurrection: An R/Datahoarders Case Study, Edward Miezio Chapman

Master's Theses (2009 -)

The crowdsourced archiving that occurred in the wake of the January 6th US Capitol insurrection exemplifies the potential for agile, collaborative evidence gathering during a crisis situation. This paper studies the r/DataHoarders subcommunity of Reddit and the collective and spontaneous archiving project that users initiated. Users were drawn to the thread out of a desire to contribute to law enforcement efforts, enact punitive justice upon the rioters, engage in public discourse, and preserve information for posterity. They did this by gathering and preserving social media evidence that may have otherwise been lost. I discovered that this constituted a crowdsourced archive …