Physical Sciences and Mathematics Commons^™

Evaluating The Effectiveness Of Certain Metrics In Measuring The Quality Of End User Documentation, Ronald Morrison

Dissertations and Theses

Traditional methods of evaluating quality in computer end user documentation have been subjective in nature, and have not been widely used in practice. Attempts to quantify quality and more narrowly define the essential features of quality have been limited -- leaving the issue of quality largely up to the writer of the user manual.

Quantifiable measures from the literature, especially Velotta (1992) and Brockman (1990), have been assembled into a set of uniformly weighted metrics for the measurement of document quality. This measure has been applied to the end user documentation of eighty-two personal computer packages. End user documentation is …