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Enterprise Systems: The Quality Of System Outputs And Their Perceived Business Value, Ahed Abugabah

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Copyright © 2017 by SCITEPRESS - Science and Technology Publications, Lda. All rights reserved. Organizations are exploring the opportunities offered by information technology to reduce cost and improve overall performance and gain more efficiency. Enterprise Resource Planning Systems are viewed as powerful solutions that help improve productivity, performance and overall quality. However, effective use and beneficial outcomes from such systems are nether guaranteed nor recognized. This study aimed at evaluating the business value of ERP systems and perceived benefits at the user level. This short paper briefly presenting some empirical results related enterprise system impacts and benefits. The reported results …