Physical Sciences and Mathematics Commons^™

The Effect Of Conversational Agent Skill On User Behavior During Deception, Ryan M. Schuetzler, G. Mark Grimes, Justin Scott Giboney

Information Systems and Quantitative Analysis Faculty Publications

Conversational agents (CAs) are an integral component of many personal and business interactions. Many recent advancements in CA technology have attempted to make these interactions more natural and human-like. However, it is currently unclear how human-like traits in a CA impact the way users respond to questions from the CA. In some applications where CAs may be used, detecting deception is important. Design elements that make CA interactions more human-like may induce undesired strategic behaviors from human deceivers to mask their deception. To better understand this interaction, this research investigates the effect of conversational skill—that is, the ability of the …